Business & Project Management Professional
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Experienced Business Manager with a strong background in project management and process optimization. Former Account Management Subject Matter Expert at Charter Communications, known for increasing retention metrics by 21% and driving revenue growth. Proven track record in strategic planning and KPI tracking, aiming to leverage expertise to enhance business operations and achieve organizational goals.
Results-driven project manager and business analyst with an MBA, PMP, and Lean Six Sigma Black Belt certification. Over 9 years of leadership across telecommunications, media, higher education, and hospitality. Proven track record of driving revenue growth, improving efficiency, and delivering large-scale operational and process improvements.
Skilled in account management, stakeholder communication, and cross-functional team leadership, with expertise in Agile, Waterfall, and hybrid project methodologies.
Charter Communications: Increased account retention by 21%, promoted to Subject Matter Expert, and improved onboarding through training program development.
Oigetit News: Achieved 37% YOY growth and expansion into 10 markets, enhanced SEO/web performance, and led UAT for product improvements.
Chartwells Higher Ed: Managed $13M budget across 39 sites, achieved $100K cost savings, supervised 180 staff, and earned a platinum award for top account performance.
Burgerville, LLC: Drove 23% revenue growth and 20% cost reduction across three sites, boosting productivity and reducing turnover while launching successful new products.
Project coordination, process improvement, risk/change management, stakeholder engagement, vendor management, KPI tracking, account management, and training program development. Proficient in MS Project, SharePoint, Smartsheet, Salesforce, Google Workspace, and collaboration tools.
Education & Certifications
MBA, University of the People
BS Nutrition, Purdue University
PMP Certification, Purdue University
Lean Six Sigma Black Belt, International Association for Six Sigma Certification, IASSC
Google Project Management Certification, Google Inc
