Aaron Mills

Production Reliability Engineer with 4+ years of experience supporting Linux and Windows systems in high-availability enterprise environments. Strong background in incident response, system reliability, and automation using Bash/Python. Experienced in SSL/TLS certificate lifecycle management, secure file transfer infrastructure (SFTP, IBM Sterling, Connect:Direct), and log analysis using Splunk to diagnose and resolve production incidents.

Production Reliability Engineer at Early Warning Services (2023-01 – Present)

• Troubleshot production issues across Linux/Windows systems and enterprise network infrastructure, including MPLS/VPN connectivity and data transmission paths
• Analyzed logs and system behavior using Splunk to identify and resolve connectivity and data transmission issues
• Managed SSL/TLS certificate lifecycle including provisioning, renewal, validation, and deployment for secure communications
• Supported and monitored secure file transfer systems (SFTP, Connect:Direct, IBM Sterling), ensuring reliable data exchange between institutions
• Participated in on-call rotation handling production incidents, system patching, and escalation management
• Supported a multi-week disaster recovery exercise, troubleshooting system issues and validating data integrity during restoration of production environments
• Collaborated with security teams to investigate and remediate system vulnerabilities identified through monitoring and analysis
• Worked in environments requiring adherence to security and compliance standards for data transmission and system reliability

Web Advisor / Tier 3 Technical Support at Newfold Digital (Bluehost) (2018-01 – 2023-01)

• Served as escalation point for complex technical issues in Linux-based web hosting environments
• Troubleshot web applications, databases, and infrastructure issues using Bash, Python, and MySQL
• Supported internal teams and customers with debugging, performance issues, and system-level troubleshooting
• Assisted in diagnosing issues across web technologies including WordPress and server configurations

High School Diploma