David Rooks

Technical Support Engineer candidate with 5+ years of practical hands-on troubleshooting and systems experience. Strong focus on Linux/WSL command-line environments, Bash, diagnostic logging, system auditing, rapid incident triage, and workflow automation. Experienced at breaking complex technical problems into actionable steps, identifying likely root causes, and communicating solutions clearly to users and teams.

Targeting US-remote L2 Technical Support, Support Engineer, and SaaS/Cloud Support roles.

City Ambassador at CITY OF ASHEVILLE (2025-01 – 2026-12)

• Provided direct assistance to residents and visitors, rapidly identifying questions, problems, and service needs and connecting individuals with appropriate solutions.
• Used independent problem-solving, clear communication, and situational awareness to resolve issues efficiently in a public-facing environment.
• Maintained accurate information while managing multiple priorities and adapting quickly to changing situations.

Logistics & Package Operations at UPS (2002-01 – 2012-12)

• Troubleshot operational and workflow issues in a high-volume, time-sensitive environment, identifying problems quickly and taking corrective action to maintain productivity.
• Followed detailed scanning, tracking, and operational procedures while maintaining accuracy under significant time and performance demands.
• Identified recurring process issues and workflow inefficiencies through pattern recognition and applied practical solutions to improve day-to-day operations.
• Worked independently while coordinating with team members and responding rapidly to changing priorities, exceptions, and operational problems.

Electric Sign Fabricator at MOSS SIGN CO. (2018-01 – 2019-12)

• Diagnosed and resolved production, computer, file, and workflow issues using systematic troubleshooting and technical problem-solving.
• Managed digital files, production workflows, hardware/software processes, and technical configurations while maintaining accuracy and production schedules.
• Identified problems through systematic inspection and testing, reducing production interruptions and preventing repeat issues.

Stock Associate at INGLES MARKETS (2019-01 – 2021-12)

• Resolved customer and operational issues quickly by identifying problems, determining appropriate solutions, and following through to completion.
• Maintained accurate records and followed established procedures while working in a high-volume environment.

Associate Degree in Graphic Design – ITT Technical Institute