IT Project Manager | Customer Success Manager
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A seasoned professional in the IT industry, I am well versed in hardware and software support and troubleshooting, end-user support and training, and managing customer and key stakeholder expectations. I am a people person, have high emotional intelligence, and thrive on going the extra mile in delivering excellent customer service.
Over 12 years of project management and software and user support in both enterprise and government environments. I also have over 6 years experience in desktop and server support and break-fix.
I am a college degree in religious studies, but certifications in project management, Agile, and Scrum.
