Aaron Sellers

Authorized to work in the US for any employer

Field Support Specialist - Oracle - Remote

(2024-10 - 2025-08)

• Resolving hardware and network issues for customers around Iowa.
• Monitoring ticket queues
• Trouble shooting software and hardware remotely via email and phone.
• Using soft skills to resolve customer issues in a timely manner

Data Center Technician - Microsoft - Des Moines, IA

(2024-04 - 2024-10)

• Resolving hardware and network tickets in a data center environment.
• Answer customer questions through email and phone.
• Working with and troubleshooting Microsoft Office
• Documenting all troubleshooting steps taking with customers.

Account Engineer - Hewlett Packard Enterprise - Des Moines, IA

(2022-02 - 2023-08)

• Managing 5000 HP Proliant servers
• Break fix
• OS installs

Account Engineer/Desktop Support - Hewlett Packard Enterprise - Des Moines, IA

(2022-02 - 2022-06)

• Managing 5000 HP Proliant servers
• Break fix on desktop computers
• Required to repair company laptop
• Network troubleshooting OS installs

Senior Field Service Engineer - Dell Technologies - Des Moines, IA

(2018-02 - 2022-02)

• Information storage management V3 certification

Pc Lan Analyst - Wells Fargo

(2017-06 - 2017-10)

• Imaged New and Used Desktop hardware for all Midwest Wells Fargo Locations
• Troubleshooted hardware and software issues for Desktops
• Imaged Virtual Machines for Wells Fargo locations throughout the world.

Managed Service Specialist - Associated Computer Systems

(2016-03 - 2017-06)

• Real Time Monitoring of client environments
• Resolving support issues for clients
• Documentation of all client issues
• Daily Checks of client backups
• Creating comprehensive reports for clients
• Providing 24-hour support for clients
• Manage all ACS Operation projects
• Effectively communicate with clients and engineers.
• Make sure all tickets are updated with correct and current information
• Managing the S&V team meeting
• Sending weekly emails to our clients with all pertinent information regarding projects
• Setup and run meetings involving clients and engineers
• Schedule appointments for engineers in a timely fashion to better serve our clients.
• Researching potential clients
• Learning new marketing materials and campaigns
• Cold calling potential clients
• Scheduling appointments for Client Executives

Diploma - Lincoln High School

Associate of Arts - Computer Systems and Network Technology - Vatterott College