Field Support Specialist - Oracle - Remote
(2024-10 - 2025-08)
- Resolving hardware and network issues for customers around Iowa.
- Monitoring ticket queues
- Trouble shooting software and hardware remotely via email and phone.
- Using soft skills to resolve customer issues in a timely manner
Data Center Technician - Microsoft - Des Moines, IA
(2024-04 - 2024-10)
- Resolving hardware and network tickets in a data center environment.
- Answer customer questions through email and phone.
- Working with and troubleshooting Microsoft Office
- Documenting all troubleshooting steps taking with customers.
Account Engineer - Hewlett Packard Enterprise - Des Moines, IA
(2022-02 - 2023-08)
- Managing 5000 HP Proliant servers
- Break fix
- OS installs
Account Engineer/Desktop Support - Hewlett Packard Enterprise - Des Moines, IA
(2022-02 - 2022-06)
- Managing 5000 HP Proliant servers
- Break fix on desktop computers
- Required to repair company laptop
- Network troubleshooting OS installs
Senior Field Service Engineer - Dell Technologies - Des Moines, IA
(2018-02 - 2022-02)
- Information storage management V3 certification
Pc Lan Analyst - Wells Fargo
(2017-06 - 2017-10)
- Imaged New and Used Desktop hardware for all Midwest Wells Fargo Locations
- Troubleshooted hardware and software issues for Desktops
- Imaged Virtual Machines for Wells Fargo locations throughout the world.
Managed Service Specialist - Associated Computer Systems
(2016-03 - 2017-06)
- Real Time Monitoring of client environments
- Resolving support issues for clients
- Documentation of all client issues
- Daily Checks of client backups
- Creating comprehensive reports for clients
- Providing 24-hour support for clients
- Manage all ACS Operation projects
- Effectively communicate with clients and engineers.
- Make sure all tickets are updated with correct and current information
- Managing the S&V team meeting
- Sending weekly emails to our clients with all pertinent information regarding projects
- Setup and run meetings involving clients and engineers
- Schedule appointments for engineers in a timely fashion to better serve our clients.
- Researching potential clients
- Learning new marketing materials and campaigns
- Cold calling potential clients
- Scheduling appointments for Client Executives
