Jerome Gipson

Effective verbal and written communication skills including excellent phone etiquette and the ability to work in a fast-paced environment. Documented ability to protect Personally Identifiable Information (PII) and maintain the confidentiality of sensitive information. Experienced in a call center environment.

Strong problem-solving, decision-making, and task prioritizing skills. Ability to achieve high-performance goals and meet strict deadlines. Excellent attention to detail with proficiency in data entry and typing speed.

Account Executive - Fire Door Solutions

(2021-11)

• Contact hospitals and nursing homes to check the status of fire door inspections to determine sales opportunities for fire doors and damper systems
• Provide prospective customers with all relevant product highlights based on customer needs and value
• Provide status of prospective customers after contact to follow up with unqualified prospects after current inspections expire

Inside Sales Representative - Protocol Communications

(2018-06 - 2018-12)

• Sold Energy Price Protection in a call center environment
• Fully utilized all training, coaching, and feedback to improve sales technique
• Smoothly adjusted to changes in work objectives and priorities
• Worked in collaboration with other team members to design and implement improvements to administrative procedures

Account Manager - Coca-Cola Consolidated

(2007-03 - 2008-06)

• Managed over 60 client accounts
• Built client relationships based on integrity and service. Maintained established accounts and optimized account sales growth through product and market share expansion
• Assessed individual clients' account needs to define and present the best product options to meet their needs
• Updated and maintained client contact information in the company's database
• Tracked sales data and created Excel reports

Relocation Specialist - Allconnect

(2003-01 - 2006-03)

• Assisted callers in transferring utility services throughout the country
• Received and processed over 50 calls and requests per day
• Addressed customer queries and concerns
• Thoroughly researched all options available to callers to ensure them the best service choices possible
• Used active listening to determine customer's needs and implied questions
• Handled complex problems while working with customers to ensure all discrepancies were resolved quickly and completely
• Accurately entered data and account information into Salesforce
• Maintained a 100% quality score for 6 consecutive months

Owner - Gipson Stellar Communications

(2000-01 - 2002-06)

• Awarded contracts with VoiceStream and AT&T to promote their products
• Closed sales and met all quotas
• Educated and engaged customers through product demonstrations and sales presentations
• Provided on the job training for new sales associates
• Tracked daily/weekly goals using Excel

Mail Clerk - Internal Revenue Service Office of the Chief Counsel

(1995-06 - 2000-07)

• Daily retrieval of inner-office mail from the post office
• Opened, processed, and delivered mail within my unit
• Processed user fee checks by entering information into the main database for refund calculations
• Attached checks to private letter ruling (PLR) cases for paralegals to review
• Completed daily, weekly, and monthly reports

High School Diploma - Forestville High School