Abby

Obtained medical records from our patient's physicians in order for them to be approved for items covered by Soonercare Advantage. Answered incoming calls Faxed appropriate documents to the physicians to be filled out and sent back

Patient Case Management / CSR - Gaddy Drug Advantage - Muskogee, OK

(2025-08 - 2026-03)

• Obtained medical records from our patient's physicians in order for them to be approved for items covered by Soonercare Advantage.
• Answered incoming calls
• Faxed appropriate documents to the physicians to be filled out and sent back
• Checked on deliveres for patients
• Started new orders for patients that wanted to receive items through Soonercare Advantage.

Warehouse Coordinator / CSR - Customized Distribution Services // Refresco - Muskogee, OK

(2021-04 - 2025-04)

• Scheduled all inbound shipments and outbound deliveries.
• Oversaw all trucks being unloaded and loaded to ensure it was does done correctly and in a timely manner.
• Provided exceptional customer service to ensure customer satisfaction.
• Performed administrative tasks such as filing, updating databases and generating reports.
• Inventory control

Lead Sales Associate - Stein Mart - Tulsa, OK

(2018-11 - 2020-09)

• Greeted customers and provided product information
• Resolved customer complaints in a timely manner while maintaining the cumoany's standards of quality and service
• Performed cashier duties when needed during peak times or shortages in personnel
• Maintained up-to-date knowledge of store policies regarding sales or changes in inventory.

College - Psychology - Tulsa Community College (2005-01 - 2008-12)

High school - Wright Christian Academy (2001-08 - 2004-05)