Lindsey Allison

Case Account Manager with over 7 years of experience in healthcare services and patient account management. Proven skills include processing patient orders, verifying insurance information, and facilitating communication among care providers and patients. Successfully coordinated daily deliveries, prioritizing timely service, and maintaining high customer satisfaction.

With a strong background in client liaison and documentation management, ready to enhance operational efficiency and contribute effectively to any team.

Intake Specialist at Majors Medical Supply (2021-08 – 2022-06)

• Directed the intake of patient orders from fax, email, and walk-in submissions, initiating processing by entering patient data, confirming insurance, and liaising with referrals.
• Secured required documents for Medicare and other insurance prerequisites prior to equipment dispatch.
• Organized necessary face-to-face patient consultations to optimize service delivery while managing follow-ups with patients and referral sources.
• Coordinated daily deliveries, prioritizing hospital discharges.
• Oversaw patient order reception via various channels such as fax, email, and walk-ins, initiating processing by entering information into the system, verifying insurance details, and communicating with referral sources.
• Acquired additional documents mandated by Medicare or other insurers prior to equipment delivery.
• Facilitated face-to-face consultations for patients requiring them to enhance the service experience and proactively followed up with patients and referral sources.
• Managed daily delivery schedules with drivers, focusing on hospital discharges as a priority.

Front Desk Receptionist at Greenhope Wellness (2015-02 – 2015-07)

• Oversaw the greeting of patients, verified the completion of paperwork, arranged charts, processed payments, and handled applications for services.

Administrative Assistant at aarter'fealthcare (2014-02 – 2015-01)

• Executed diverse office duties, including managing nurses' schedules, obtaining new patient orders, and coordinating weekly staff case conference meetings.
• Maintained billing for home health patients' current certification periods.

Enteral Coordinator at Optioncare (2013-12 – 2014-02)

• Conducted monthly patient outreach to gather information regarding the ordering of enteral supplies and formula.
• Upon confirming authorization and insurance, placed orders on behalf of patients.
• Monitored deliveries to confirm completion while scanning and submitting claims to billing departments.

Intake Representative at Asbury Medical Supply (2009-09 – 2011-08)

• Handled the receipt of patient orders via fax, email, or in person.
• Initiated processing orders by entering all patient information into the system, verifying insurance coverage and deductible information, and coordinating with referrals.
• Requested essential documentation from Medicare or other insurance entities before delivering equipment while also scheduling appointments for patients.
• Followed up with patients and referral sources to ensure all needs were met and organized drivers for daily deliveries, prioritizing hospital discharges when necessary.
• Assumed delivery driver duties as required and assisted in the retail department on a rotating basis.

Rural Carrier Associate at United States Postal Service (2009-05 – 2009-08)

• Handled casing up routes, pulling mail in numerical order, checking out accountable pieces of mail, and ensuring timely express deliveries.

Front Desk Associate at First Century Auto Collision (2009-02 – 2009-05)

• Coordinated front desk operations, assisting adjusters with client interactions while ensuring excellence in bookkeeping and customer service.

Various Clerical Temporary Assignments at Addison Group (2008-09 – 2009-01)

• Performed office duties across multiple employers, showcasing adaptability within various clerical environments.

Mortgage Collateral Management at Vericrest Financial (2008-04 – 2008-08)

• Facilitated the service of mortgage loans and collateral files prior to foreclosure, communicating with foreclosure attorneys and custodians to execute necessary documentation.

Carrier Associate at United States Postal Service (2007-11 – 2008-10)

• Handled casing up routes, organizing mail in numerical order, checking out accountable pieces of mail, and ensuring swift and accurate express deliveries.
• Maintained the route VNO daily and balanced auxiliary route responsibilities, consistently meeting deadlines for mail collections.

Warrants and Records Clerk at Oklahoma County Sheriff’s Office (1998-09 – 1999-08)

• Executed the creation, modification, service, and recall of warrants per judicial directives.
• Utilized various communication devices, including radio, fax, computers, and multi-line phone systems, while maintaining constant communication with officers, dispatchers, and deputies.
• Conducted fingerprinting procedures and performed background and record checks.

Data Entry Clerk at United States Postal Service (2006-10 – 2007-04)

• Demonstrated proficiency in data entry, ensuring accurate editing and forwarding of mail to correct addresses while adhering to speed requirements and task deadlines.

Certificate in Health Science I/II Nursing Studies – Francis Tuttle Vo-Tech (2002-01 – 2004-12)

High School Diploma in General Studies – Putnam City West High School (2000-08 – 2004-05)