Abby Mac-Holmes

I am a detail-oriented Operations and Administrative Specialist with over 10 years of experience managing business operations, financial processes, and client accounts. My strengths are streamlining office workflows, managing client relations, and basic bookkeeping/invoicing. I'm also a skilled written and verbal communicator, scheduler, and staff coordinator. I'm looking to start a career where I can use my abilities to help business grow.

Business & Operations Manager at WillPower Fitness Studio (2018-10 – 2026-03)

• Managed simultaneous business operations and administrative functions at two business locations maintaining organization and efficiency.
• Oversaw accounts payable, recurring billing, and account reconciliations for 300+ client accounts representing $490,000 in annual revenue.
• Managed recruitment, scheduling, onboarding, and training staff to support day-to-day office productivity and team cohesion, and company culture.
• Served as the primary point of contact for client inquiries and feedback, consistently driving high customer retention and positive client experience.

Studio Manager at Burn Bootcamp (2016-10 – 2018-10)

• Oversaw daily sales operations driving membership growth and retention.
• Trained large group training sessions focused on member experience.

Group Fitness Program Manager at Lifetime Fitness (2014-03 – 2016-09)

• Recruited from Atlanta, GA to join the management team responsible for bringing Lifetime Fitness to Mount Laurel, New Jersey.
• Trained staff and enforced program standards in all classes
• Planned large community and promotional events.

Assistant Aquatics Director at Lifetime Fitness (2012-03 – 2014-02)

• Assist in recruiting, hiring, scheduling, and evaluating staff.
• Manage swim lessons program by training staff and scheduling programs
• Respond to guest feedback and maintain strong member relations
• Maintained safety standards at all times while ensuring strict adherence to local health regulations