Abenezer Abraham

Operations and procurement professional with 10+ years of experience across healthcare administration, technical support, and enterprise vendor management. Experienced managing procurement workflows using SAP, Salesforce, and ServiceMax while coordinating vendors, engineers, and healthcare clients nationwide. M.S. in Health Science and published medical researcher with a strong record of operational problem solving, vendor coordination, and cost-avoidance initiatives.

Medical Equipment Sourcing Specialist / Returns Operations Lead at Philips Healthcare (2024-01 – Present)

• Manage national procurement and service-part workflows using SAP, Salesforce, and ServiceMax supporting 100+ contracted healthcare facilities.
• Coordinate relationships with 100+ vendors across a multi-vendor supply network supporting medical equipment servicing.
• Lead the multi-vendor returns and exchange-parts operation coordinating vendors, engineers, and internal stakeholders.
• Generated $250,000+ in cost-avoidance savings in 2025 through vendor return management preventing unnecessary invoice charges.
• Oversee vendor communications and dispute resolution related to service parts and procurement delays.
• Coordinate cross-functional operations between procurement teams, engineers, and vendors to maintain equipment uptime.
• Issue and track purchase orders in SAP ensuring compliance with procurement policies.
• Monitor operational performance metrics in a high-volume procurement environment supporting hospitals.

Customer Care Representative at T-Mobile (2021-01 – 2023-12)

• Ranked Top 200 nationally among thousands of representatives based on customer satisfaction and KPI performance.
• Resolved complex billing disputes and account issues for a high volume of customers daily.
• De-escalated challenging customer situations and converted complaints into positive outcomes.
• Trained new representatives on CRM systems and call-handling procedures.
• Monitored calls and provided peer coaching to improve team performance.

Technical Support Representative at Asurion – Verizon (2019-01 – 2020-12)

• Provided advanced troubleshooting for Apple, Android, and Windows devices.
• Managed device activations, account transfers, and service line issues while maintaining strong first-call resolution performance.
• Guided customers through account updates, product features, and service options while identifying solutions to improve customer satisfaction.

Assistant to Head of Medical Staff Services at Metro General Hospital (2012-01 – 2015-12)

• Maintained physician credentialing records and ensured compliance across hospital databases supporting accreditation requirements.
• Coordinated certification renewals for physicians, nurses, and anesthesiologists under strict documentation deadlines.
• Facilitated communication between hospitals and affiliated medical schools regarding physician documentation and credential verification.

Master of Science in Health Science – Meharry Medical College (2016-01)

Bachelor of Science in Biology – Milligan College (2012-01)