
Joshua Shoop
Director of Operations
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About
Operations leader with executive-level experience in government contracting, infrastructure development, environmental mitigation projects, and heavy equipment operations. Proven record scaling a contracting company from under $500K to over $3M annually while maintaining 30%+ profitability. Experienced in full-cycle contract acquisition, bid package development, cost estimating, pricing strategy, proposal presentation, operational budgeting, agency coordination, and project execution.
Experience
Director of Operations at Andrews & Sons LLC (2022-03 – 2026-03)
Directed operations for a civil infrastructure, forestry, and environmental contracting company serving federal, state, and municipal agencies across Alaska. Grew company revenue from under $500K annually to over $3M while improving profitability to 30%+ margins.
- Grew company revenue from under $500K annually to over $3M while improving profitability to 30%+ margins
- Led full-cycle government contract acquisition including bid package development, scope review, cost estimation, pricing strategy, proposal submission, and agency presentation
- Developed pricing models and margin projections for contracts valued up to $2M+ to ensure profitability and risk control
- Managed 2–4 simultaneous projects including forestry operations, flood mitigation, erosion control, coastal and river stabilization, road maintenance, subdivision lot and road creation, and landfill expansion
- Oversaw hiring, personnel management, and workforce coordination for 12–20 employees, with projected ramp-up to approximately 30 employees for pending contract workload
- Directed deployment, utilization, and planning for 50+ pieces of equipment including dump trucks, side dumps, work trucks, shop trucks, excavators, loaders, and forestry processors
- Served as primary project manager and agency liaison for contracts involving USDA, Kenai Peninsula Borough, Alaska Department of Natural Resources, AHFC, ANTHC, Alaska Railroad, and other public entities
- Worked directly with engineers, inspectors, project managers, municipal leadership, senior agency oversight personnel, and attorneys to resolve compliance, contract, and operational issues
- Participated in operational budgeting, equipment purchasing decisions, subcontractor selection, insurance coordination, audit support, and capital planning
Operations Advisor at Portage Transportation LLC (2022 – 2026)
Supported ownership with pricing strategy, hiring decisions, equipment acquisition, operational troubleshooting, and business planning. Helped improve sales and profitability while supporting a 4–6 employee operation.
- Supported ownership with pricing strategy, hiring decisions, equipment acquisition, operational troubleshooting, and business planning
- Helped improve sales and profitability while supporting a 4–6 employee operation
Operations Support at Graceful Solutions LLC (2020 – 2025)
Supported the operations of a real estate appraisal support business owned by spouse. Handled billing, financial tracking, workflow coordination, and administrative process support.
- Supported the operations of a real estate appraisal support business owned by spouse
- Handled billing, financial tracking, workflow coordination, and administrative process support
Owner / Operator at Sawing Alaska LLC (2020 – 2024)
Operated a sawmill and kiln-drying business on a part-time basis. Managed equipment, purchasing, production workflow, and customer fulfillment.
- Operated a sawmill and kiln-drying business on a part-time basis
- Managed equipment, purchasing, production workflow, and customer fulfillment
Metering Operations Technician / Evening Customer Service Supervisor at City of Anchorage (2015 – 2017)
Performed municipal metering operations and field infrastructure support. Served as evening customer service supervisor within the division, coordinating customer service operations and staff oversight.
- Performed municipal metering operations and field infrastructure support
- Served as evening customer service supervisor within the division, coordinating customer service operations and staff oversight
Appraisal Trainee / Market Support Experience at Independent / Alaska Market (2017 – 2018)
Learned the Alaska real estate appraisal market while assisting toward apprenticeship development as an appraiser.
- Learned the Alaska real estate appraisal market while assisting toward apprenticeship development as an appraiser
Petroleum Supply Specialist at United States Army (2008 – 2014-05)
Led personnel responsible for fuel logistics, storage systems, tanker operations, quality assurance, and supply support. Maintained operational readiness of fuel vehicles and transport systems. Medically Retired.
- Led personnel responsible for fuel logistics, storage systems, tanker operations, quality assurance, and supply support
- Maintained operational readiness of fuel vehicles and transport systems
- Honor Graduate – Petroleum Supply Specialist School
- Honor Graduate – Warrior Leadership Course
- Selected for Army Aviation Warrant Officer track after passing the Army Flight Aptitude Selection Test (AFAST)
National Account Executive at HSBC (2007 – 2008)
Managed mortgage retention support for approximately 100 branches across the central United States. Coordinated refinance solutions to retain accounts and profitability.
- Managed mortgage retention support for approximately 100 branches across the central United States
- Coordinated refinance solutions to retain accounts and profitability
Loan Processor II at CitiFinancial Auto (2005 – 2007)
Supported auto loan funding and due diligence for a network of more than 1,000 dealerships. Worked on loan files and funding activities totaling approximately $52M.
- Supported auto loan funding and due diligence for a network of more than 1,000 dealerships
- Worked on loan files and funding activities totaling approximately $52M
Education
Coursework in Business – University of Alaska Anchorage
Coursework in Business Administration – American Military University
Coursework in Mortgage Loan Originator Education – NMLS



