Abhik Mondal

Azure Cloud/AI Engineering and Operations Lead / Solution Architect with 17+ years of IT experience, including 10+ years supporting and engineering enterprise Azure environments for a global professional-services organization. Experienced in designing, deploying, migrating and maintaining secure, highly available application infrastructure; coordinating application, network, security and business teams; and resolving complex production issues. Delivered or contributed to migration of 10+ applications from on-premises environments to Azure.

Hands-on experience across Azure - App Service Environments, Azure Data Factory, Azure Databricks, Application Gateway, API Management, Azure SQL Managed Instance, Traffic Manager, identity and access controls, monitoring, deployment automation, vulnerability remediation and disaster recovery. Skilled in Terraform, ARM templates, PowerShell, Bash, Azure DevOps, Power BI, Power Automate, Application Insights and Log Analytics. B.Tech. in Information Technology with Microsoft Azure architecture, administration and AI fundamentals certifications.

Azure Infrastructure & Application Engineering Lead / Solution Architect - Tata Consultancy Services - New Jersey, USA

(2016-11)

• Design, implement and support enterprise Azure infrastructure and application environments for a global professional-services organization, with a focus on secure configuration, availability, scalability and operational reliability.
• Designed and delivered end-to-end cloud migration and deployment solutions for 10+ applications moving from on-premises environments to Azure, coordinating infrastructure, application and business stakeholders.
• Engineer and maintain Azure platform components and application services, including App Service Environments, Application Gateway, Azure API Management, Azure Data Factory, Azure Databricks, SQL Managed Instance / PaaS; assess integration requirements and platform constraints.
• Coordinate network and security integrations involving Application Gateway, Load Balancer, Traffic Manager, DNS, certificates, Palo Alto firewall and ISAM authentication to enable secure communication with backend application servers and geographically replicated data centers.
• Develop and use automation and scripting to support operational activities and application delivery, leveraging PowerShell, Bash, Terraform, ARM templates, Power Automate, Azure DevOps CI/CD and Kudu ZIP deployment. Configure application registrations and deployment prerequisites.
• Coordinate application releases with development teams through CI/CD pipelines and controlled manual deployments; support consistent environment configuration and reliable deployment practices.
• Manage and coordinate operating-system patching, software upgrades and security updates; monitor vulnerabilities and work with Vulnerability Management teams to remediate findings using tools including Qualys.
• Monitor Azure-hosted applications and investigate incidents using Application Insights, Log Analytics Workspace and application logs; troubleshoot infrastructure, software, network and connectivity issues and recommend corrective actions.
• Manage identity and access activities through Active Directory / Microsoft Entra ID, including account creation and access privilege controls - RBAC; support secure application configuration and authentication integration.
• Plan and execute disaster recovery for services with Business Critical BC3 requirements, covering response, resumption and restoration; contribute to service resilience and continuity planning.
• Create and maintain technical documentation, including deployment, support and administrative recovery runbooks, operational procedures, issue records and knowledge-base content for support teams and stakeholders.
• Engage business and senior technical stakeholders to understand requirements, provide technical solutions and coordinate onsite/offshore teams to deliver dependable operational support and meet business objectives.
• Collaborate with team members, share technical knowledge and support consistent operating practices; approach responsibilities with professionalism, accountability and respect in a cross-functional enterprise environment.

SharePoint Technical Lead - Tata Consultancy Services - Toronto, Canada & Kolkata, India

(2010-10 - 2016-11)

• Led SharePoint production support activities, including environment setup with SQL Server backend, deployment support, access privilege control, troubleshooting and critical incident resolution.
• Analyzed application logs to diagnose issues, identify root causes and coordinate fixes with technical teams while supporting service-level commitments.
• Worked with business stakeholders to understand requirements and recommend technical solutions; participated in SLA review meetings and prepared operational reports and key metrics for stakeholders.
• Supported disaster recovery planning and execution for business-critical services, including response, resumption and restoration activities.
• Maintained technical documentation, support records, deployment and recovery runbooks, and the Known Error Database (KEDB) to improve knowledge sharing and operational consistency.

Unix Engineer - Tata Consultancy Services - Mumbai, India

(2010-02 - 2010-09)

• Developed Perl scripts to automate test cases and supported quality assurance activities and led client discussions for QA planning, effort estimation and resource loading; testing activities and maintained project documentation.

Software Engineering – Initial Learning Program - Tata Consultancy Services - Mumbai & Guwahati, India

(2009-10 - 2010-02)

• Completed foundational training in software development life cycle, IT processes, application technologies.

Bachelor of Technology (B.Tech.) - Information Technology - Kalyani Government Engineering College (2009)