Abrahan Garcia

Provided exceptional customer service in a high-volume restaurant, consistently receiving positive feedback and repeat business. Effectively communicated with guests to ensure their needs were met and collaborated with kitchen staff to relay orders accurately. Prioritized tasks effectively during busy dinner shifts, ensuring all guests received prompt service.

Dining Specialist at Solera Senior Living (Modena Reserve Kensington) (2023-02 – Present)

• Provided exceptional customer service in a high-volume restaurant, consistently receiving positive feedback and repeat business.
• Effectively communicated with guests to ensure their needs were met and collaborated with kitchen staff to relay orders accurately.
• Prioritized tasks effectively during busy dinner shifts, ensuring all guests received prompt service.
• Trained and mentored new servers on menu items, service protocols, and customer interaction best practices.
• Maintained extensive knowledge of menu items and specials, providing tailored recommendations to enhance the dining experience.

Assistant Manager at Popeyes Louisiana Kitchen (2021-02 – 2023-01)

• Ensured smooth restaurant operations by setting clear staff expectations, maintaining professionalism, organization, and punctuality.
• Effectively resolved customer issues and complaints
• Maintained cleanliness and hygiene standards by cleaning tables, sweeping floors, and restocking supplies, adhering to Serve Safe guidelines.
• Took inventory and scheduled online deliveries of store supplies
• Created staff schedules and supported team needs.
• Contributed to maintaining health and quality standards, successfully passing several health inspections.
• Participated in hiring and training new staff, demonstrating leadership and supporting team development; involved in staff termination when necessary.

Bachelor of Science in Accounting – Towson University (2028-05)

Associate of Arts in Business – Montgomery College (2026-05)