Enterprise Support Engineer
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With a solid technical track record and extensive project implementation, testing, and support experience, I am an asset to any technical team. I collaborate with cross-functional teams to gather requirements, develop integration plans, and maintain seamless operations.
Cadwell, Kennewick, WA, 12/2020 – 2/2025
Executed enterprise-scale installations and upgrades of proprietary software solutions for a leading Neurodiagnostic & Neuromonitoring vendor, including horizontal scaling deployments on Windows Server environments with SQLite and MSSQL backend databases. Integrated HL7 interface components to ensure seamless interoperability with healthcare EMR systems. Developed custom tools in PowerShell, C#, and JavaScript to streamline deployments, automate processes, and enhance system functionality.
Provided expert-level troubleshooting in production environments, prioritizing data integrity of patient studies and ensuring rapid issue resolution to maintain system reliability and compliance with healthcare standards.
Boeing/DXC, Phoenix, AZ, 2/2011 – 3/2020
Windows Systems Administrator, Senior
Led maintenance and configurations of computer networks, hardware, system software, and application software. Assessed, diagnosed, and resolved issues. Replaced defective components. Worked cross-functionally with hardware and software teams and vendors to solve complex issues. Executed and documented routine network startup and shutdown procedures. Determined network usage, disk space availability, and server functions using network data.
Enterprise Technology Services, Phoenix, AZ, 10/2005 – 1/2011
Managed customer network operations, overseeing maintenance, repairs, and upgrades. Monitored network performance and reports and developed network specification documents comprised of diagrams, charts, equipment configurations, and new technologies. Gathered customer requirements to determine specific hardware and software requirements—platforms, interfaces, bandwidths, and routine schemas. Created new equipment installation plans and network architecture designs.
Career Note: Worked earlier as a Systems Engineer at FurnServe from 1/2000 – 10/2005 and as a Customer Engineer at GE Capital ITS/Bank of America from 3/1997 to 1/2000.
ECPI College of Technology, Greensboro, NC