Edward Mobley, jr

Delivered Tier-1 technical support across telephonic, email, and Cherwell ticketing channels, resolving password resets, desktop computing issues, and software inquiries for campus-wide users. Partnered with senior technicians to execute equipment installations, OS reimaging, and network connectivity deployments across the A&T enterprise network, reducing escalation rates through proactive triage. Documented recurring incident patterns and communicated resolution workflows to end users, contributing to a measurable reduction in repeat ticket submissions and improving overall help desk efficiency.

Helpdesk Administrative Support - NC A&T Client Technology Services - Greensboro, NC

(2023-03 - 2024-08)

• Delivered Tier-1 technical support across telephonic, email, and Cherwell ticketing channels, resolving password resets, desktop computing issues, and software inquiries for campus-wide users.
• Partnered with senior technicians to execute equipment installations, OS reimaging, and network connectivity deployments across the A&T enterprise network, reducing escalation rates through proactive triage.
• Documented recurring incident patterns and communicated resolution workflows to end users, contributing to a measurable reduction in repeat ticket submissions and improving overall help desk efficiency.

Sales Associate - Harbor Freight Tools - Kinston, NC

(2021-02 - 2023-08)

• Processed high-volume sales transactions with precision using POS systems, maintaining near-zero discrepancy rates and upholding strict attention to detail in financial record accuracy.
• Delivered consultative customer service by diagnosing product needs and matching customers to appropriate solutions, directly supporting floor sales performance and satisfaction scores.
• Enforced company safety policies and operational standards, maintaining a compliant and secure store environment for customers and team members across all shifts.

Bachelor of Arts - Liberal Studies - North Carolina Agricultural and Technical State University (2026-12)

Certificate - Information Technology Hardware/Software Support - Lenoir Community College (2023-05)