Service/Care Coordinator - Anthem
(2025-04)
Responsible for ensuring individuals with long-term care needs receive the right combination of health, personal care, and support services to maintain independence and quality of life through the LTSS Medicaid Waiver.
- Complete comprehensive assessments and Care Plans for each Member on caseload
- Complete regularly scheduled home visits with Members
- Assist with coordinating care and referring Member's when needed
- Work with many different service providers in the state and advocate for Members when appropriate
- Document all contacts and assessments completely and professionally
- Adhere to Medicaid guidelines regarding Pathways for Aging Waiver
Care Coordinator - CareSource Insurance
(2024-02 - 2025-03)
- Consult with patients on their health conditions and current treatment
- Educate patients on their conditions and discuss medication and treatment options
- Work with other health care professionals to devise a care plan for each patient
- Monitor and evaluate patient progress
- Advocate on behalf of patients
- Collaborate on any necessary interventions
- Comply with health care regulations and ensure patient confidentiality
Licensed Independent Practitioner/Therapist - Department of Veteran's Affairs Northern Indiana Healthcare System
(2023-02 - 2024-01)
- Assess Veteran's psychosocial functioning and connect with the most appropriate services available
- Provide crisis intervention support and care coordination when necessary
- Participate in team meetings and coordinate with other VA providers for Veteran care
- Provide ongoing counseling services and maintain a caseload
- Discharge Veterans who graduate counseling services and are appropriate for a lower level of care
Social Worker/Therapist - Parkview Behavioral Health - Fort Wayne, IN
(2021-07 - 2023-02)
- Utilize therapeutic skills to assess the psychosocial functioning and provide intervention strategies to alleviate these needs by providing individual, group, and/or family therapy
- Participate in multidisciplinary treatment team meetings and provide educational seminars and in-service training
- Assist patients with discharge/safety planning and coordinate with outpatient care providers and loved ones
- Provide case management services and other interventions based on unique patient needs
Student Intern – MSW - The Ohio State University Wexner Medical Center Harding Hospital - Columbus, OH
(2020-01 - 2021-04)
- Provide support to patients and conduct brief interventions
- Complete assessments and contact family members to gain collateral information and provide updates
- Link patients to community resources and coordinate care with outpatient providers
- Work collaboratively with a treatment team including an attending psychiatrist, a resident psychiatrist, and nursing staff
- Provide various additional interventions based on individual needs
Customer Service Representative - Morgan Stanley - Columbus, OH
(2018-10 - 2019-08)
Provide customer support in a call center environment for digital banking.
- Stay informed of any policy and procedure changes by regularly checking and responding to emails/correspondence
- Troubleshoot issues with clients and escalate persistent problems as necessary
- Maintain excellent customer service skills and de-escalate highly affective clients
- Utilize active listening skills to work together with the client to achieve their desired result
- Conduct follow up calls with clients as necessary and stay up to date on call logs
Warmline Support Specialist - ProtoCall Services - Albuquerque, NM
(2017-11 - 2018-06)
- Provide recovery and support services, over the phone, to assist individuals
- Handle confidential information professionally
- Review prior call documentation of individual, when appropriate
- Make referrals to individuals to allow them to access resources in the community
- Engage New Mexico Crisis Line for callers who are in urgent/emergent situations
- Complete documentation of calls
