Jordan Mrowinski

Results-driven Operations, Customer Success, and Program Management professional with over 10 years of experience supporting clients, managing programs, coordinating projects, and improving operational efficiency. Possesses more than 5 years of successful remote work experience and hands-on expertise in website development, digital marketing, social media management, and SEO optimization. Skilled in client engagement, healthcare systems, EMR platforms, process improvement, project management, and relationship building.

Proven ability to multitask, solve problems, and deliver exceptional service in fast-paced, remote environments. Business owner, published author, and strategic thinker committed to driving results and creating exceptional client experiences.

Co-Founder, CFO & Director of Operations at Summit Design & Fabrication LLC (2023-01 – Present)

• Manage daily operations, project coordination, scheduling, budgeting, vendor relations, and client communications for a remodeling and construction business.
• Develop and implement operational systems that improve efficiency, profitability, and the customer experience.
• Design, launch, and maintain company websites using Hostinger and Wix to drive leads and showcase projects.
• Create and manage digital marketing campaigns including Google Business Profile, Facebook Ads, social media content, email marketing, and online business listings.
• Implement SEO optimization strategies to improve search rankings, increase website traffic, and generate quality leads.
• Design marketing materials, advertisements, brochures, and social media graphics using Canva.
• Manage Meta/Facebook Business Suite, monitor ad performance, and optimize campaigns to improve engagement and ROI.
• Oversee financial reporting, invoicing, expense tracking, and business planning using QuickBooks Online.

Program Coordinator / Community Outreach Specialist at UCHealth - Community Health Improvement Department

• Coordinated community outreach programs focused on improving access to healthcare services.
• Managed client communications, referrals, documentation, and compliance requirements.
• Maintained accurate patient records using Epic, Salud, Essette, and Mental Health Records systems.
• Collaborated with internal teams and community partners to improve program effectiveness.
• Assisted clients in navigating complex systems and accessing appropriate resources.
• Worked independently in a remote/hybrid environment while meeting multiple deadlines.

Bachelor of Science (B.S.) in Business Marketing – Rasmussen University

Associate of Science (A.S.) in Human Services – Rasmussen University