Ag Ff

Organized and detail-oriented with extensive experience in documentation management, scheduling, data entry, customer service, and cross-department collaboration. Track record of success managing high volume work loads. Proven ability to handle confidential information, maintain accurate databases, and communicate effectively with diverse clients, staff and external partners. Fluent in Tigrinya and Amharic.

Rideshare driver

(2025-01)

• Driving people, delivering food, groceries.
• Proving excellent customer service, demonstrating problem-solving skills daily.

Rapid Re-housing case manager - Austin Street Center - Dallas, Texas

(2021-11 - 2024-12)

• Interviewed clients for housing and other needs intake Maintained accurate electronic client records and documentation in compliance with program and audit requirements
• Prepared client assessments, reports, and supporting documentation for internal and external audits
• Coordinated appointments, inspections, and follow-ups with clients, landlords, and service providers
• Processed correspondence and delivered time-sensitive documentation and payments
• Conducted data entry, budget tracking, and verification of client information
• Provided professional customer service while handling confidential and sensitive information
• Supported program operations by organizing files, tracking services, and ensuring timely communication

Rapid Re-Housing Case Manager/Lead Case Manager - Catholic Community Services - Seattle, WA

(2018-02 - 2021-07)

• Scheduled and assessed clients, maintaining organized case files and databases
• Entered and updated client demographics and service data in Homeless Management Information Systems (HMIS)
• Generated monthly reports from HMIS and submitted to management
• Served as liaison between clients, landlords, and external agencies to ensure effective communication
• Assisted team members with technical issues and other issues.
• Requested payments for clients' housing moving costs.

Resident Support Services - Imagine Housing

(2015-10 - 2017-02)

• Provided administrative and crisis support to residents across multiple properties
• Coordinated communication between residents, property management, schools and community resources
• Organized community meetings and events, including scheduling and documentation
• Entered resident data and maintained accurate records
• Collaborated with internal and external partners to obtain services and resources.

Housing and Referral Specialist - Catholic Community Services

(2012-02 - 2015-10)

• Clearly explained program eligibility criteria and requirements to clients assisting hundreds of families in accessing the single access point for shelter and housing resources.
• Conducted comprehensive assessments of cilents housing and service needs; followed up as needed and ensured client information remained accurate and up to date.
• Entered, maintained and safeguarded, accurate, complete and confidential client records.
• Established and maintained effective working relationships with partner housing providers and community agencies.
• Referred clients to appropriate shelters and housing resources and facilitated their move in processes.
• Conducted background checks for participating clients on participating clients.
• Built strong rapport with clients from diverse backgrounds demonstrating professionalism.

Bachelor of Law - Law - University of Asmara