Ahmaya Wade

Eight dedicated years in the customer service and hospitality industry. Motivated to maintain customer satisfaction and contribute company success. Proven ability to establish rapport with clients and exceed sales quotas. I am confident my background in customer service and hospitality has equipped me with the necessary tools for this career. Seeking to obtain a challenging position where I can use my skills as well as excel in.

Front Desk Supervisor - Hilton Hotel/Home2 Suites

(2014-01)

• Knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Monitor the appearance, standards, and performance and achieve excellent hospitality services
• Operate hotel switchboard, take calls and provide information and transfer calls
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions properly and completely.

Customer Service - Wells Fargo - Charlotte, NC

(2015-01 - 2017-12)

• Quickly answer customer inquiries in a friendly and courteous manner
• Deliver exceptional service to our customer by going out of the way to please customers
• Provide first call resolution, while following strict procedures that meet compliance guidelines
• Identify and offer customers the products and services they need and want to succeed financially

Customer Service - XEROX - Charlotte, NC

(2014-01 - 2015-12)

• Handled customer inquiries, complaints, billing, and payment extension services. Earned 100% marks in all categories including communication skills, listening skills, and problem resolution.
• Proven experience providing customer support in busy call center environments for public utility and insurance industry employers
• Officially commended for initiative, enthusiasm, persuasiveness, intense customer focus and dependability in performance evaluations.
• Good at understanding various accents and dialects, so can communicate with them in an efficient manner

Sales - Victoria Secret - Charlotte, NC

(2014-01 - 2015-12)

Seasonal

• Handle all customer payment and credit
• Handle customers inquires on purchasing V.S. credit card and purchasing item.
• attend meetings and training as scheduled
• maintain the appearance of the showroom and work area
• Make every customer feel beautiful and satisfied with their purchase.

Customer service - Convergys - Charlotte, NC

(2013-01 - 2014-12)

• Managed a high volume workload within deadline- driven environment. Resolved an average of 50 inquires in any given week. Consistently met performance benchmarks in all areas. (speed, accuracy, Volume)
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
• Maintain a good follow up on all the customers even after having sorted out their inquires

Waitress/Cashier/Hostess - Teddy's Pizza - Charlotte, NC

(2011-01 - 2014-12)

• Build and maintain enduring customer relationships to boost sales and generate repeat business.
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Greet all customers while ensuring top notch customer service, handle all method of payment inquires, count cash register for opening and closing shifts, and provide a safe and clean space.

Central Piedmont

Hospitality & Tourism Certification - Hospitality & Tourism - Goodwill University