Front Desk Supervisor - Hilton Hotel/Home2 Suites
(2014-01)
- Knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Monitor the appearance, standards, and performance and achieve excellent hospitality services
- Operate hotel switchboard, take calls and provide information and transfer calls
- Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions properly and completely.
Customer Service - Wells Fargo - Charlotte, NC
(2015-01 - 2017-12)
- Quickly answer customer inquiries in a friendly and courteous manner
- Deliver exceptional service to our customer by going out of the way to please customers
- Provide first call resolution, while following strict procedures that meet compliance guidelines
- Identify and offer customers the products and services they need and want to succeed financially
Customer Service - XEROX - Charlotte, NC
(2014-01 - 2015-12)
- Handled customer inquiries, complaints, billing, and payment extension services. Earned 100% marks in all categories including communication skills, listening skills, and problem resolution.
- Proven experience providing customer support in busy call center environments for public utility and insurance industry employers
- Officially commended for initiative, enthusiasm, persuasiveness, intense customer focus and dependability in performance evaluations.
- Good at understanding various accents and dialects, so can communicate with them in an efficient manner
Sales - Victoria Secret - Charlotte, NC
(2014-01 - 2015-12)
Seasonal
- Handle all customer payment and credit
- Handle customers inquires on purchasing V.S. credit card and purchasing item.
- attend meetings and training as scheduled
- maintain the appearance of the showroom and work area
- Make every customer feel beautiful and satisfied with their purchase.
Customer service - Convergys - Charlotte, NC
(2013-01 - 2014-12)
- Managed a high volume workload within deadline- driven environment. Resolved an average of 50 inquires in any given week. Consistently met performance benchmarks in all areas. (speed, accuracy, Volume)
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
- Maintain a good follow up on all the customers even after having sorted out their inquires
Waitress/Cashier/Hostess - Teddy's Pizza - Charlotte, NC
(2011-01 - 2014-12)
- Build and maintain enduring customer relationships to boost sales and generate repeat business.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Greet all customers while ensuring top notch customer service, handle all method of payment inquires, count cash register for opening and closing shifts, and provide a safe and clean space.
