Ailenei Miluța

Customer service and operations professional with experience supporting U.S. military communities in a regulated banking environment. Skilled in clarifying customer needs, resolving service issues, documenting requests, and escalating complex matters. Brings clear communication, sound judgment, confidentiality, and the ability to learn unfamiliar systems and procedures quickly. Seeking to bring these strengths to Advocate Health’s Service Desk team.

Banking Center Service Specialist - U.S. Department of Defense Community Bank - Germany

(2023 - 2026)

• Served as a customer point of contact for account servicing requests, gathering information, clarifying concerns, and explaining procedures in accessible language.
• Resolved account servicing issues and coordinated operational escalations, ensuring requests reached the appropriate staff and customers understood next steps.
• Used banking applications and financial systems to update account information, process requests, verify documentation, and maintain accurate records.
• Investigated transaction discrepancies and suspicious account activity, reviewed supporting information, and escalated findings through established procedures.
• Coordinated workflow priorities and multiple customer requests while protecting sensitive financial and personal information and following authorization controls.
• Supported ATM maintenance, replenishment, cash controls, and reconciliation; maintained detailed records and resolved discrepancies.
• Learned banking processes without a prior banking background and supported service members, families, and civilian employees in an international environment.

Elected Works Council Representative - Community Bank

Concurrent role

• Received sensitive employee concerns, clarified issues, coordinated with management, and tracked open matters through resolution.
• Prepared correspondence, memorandums, meeting materials, and policy communications with accuracy, discretion, and professional judgment.

Tax Specialist - H&R Block - United States

(2020 - 2023)

• Explained filing requirements, reviewed documentation for completeness, and maintained accurate client records and system information during high-volume filing periods.

Paralegal & Legal Research Assistant - Romania

(2015 - 2019)

Concurrent with law studies

• Researched complex questions, summarized findings, organized case files, and prepared clear correspondence and supporting documentation under time constraints.

Legal Studies - Babe■-Bolyai University (2015 - 2019)