Aishwarya G

Business Analyst with 5+ years of experience supporting business transformation, technology implementation, process improvement, Agile delivery, and data validation across banking/financial services and enterprise application environments. Client-facing and consultative professional skilled in facilitating discovery sessions, requirements workshops, process reviews, and solution discussions with business, operations, compliance, product, vendor, and technology stakeholders. Experienced in digital banking, commercial banking operations, account and transaction workflows, payments, cash-management concepts, platform integrations, reconciliation, and implementation-readiness activities.

Strong requirements and solution-design background creating business requirements, functional specifications, user stories, use cases, acceptance criteria, process maps, gap analyses, impact assessments, and traceability matrices. Hands-on experience leading and supporting UAT planning, test-case development, execution coordination, defect triage, business validation, go-live readiness, and post-production improvement initiatives. Proficient in Oracle and SQL Server validation, Jira and Confluence delivery management, and translating complex business and regulatory needs into clear, practical solutions for technical and non-technical audiences.

Business Analyst at Charter Communications (2024-08 – Present)

Serve as a liaison between business operations, product owners, developers, QA, and production-support teams, facilitating discovery discussions and translating operational needs into implementable requirements.

• Analyze current-state customer, billing, provisioning, and service-order processes; document pain points, business rules, exception paths, dependencies, and future-state workflow recommendations.
• Create user stories, use cases, functional specifications, process flows, acceptance criteria, and requirements-traceability artifacts in Jira and Confluence for new features, integrations, and operational improvements.
• Assess business and operational impacts of application changes, REST API integrations, batch jobs, and real-time transaction flows, helping teams identify implementation risks and readiness needs.
• Write SQL queries against Oracle and SQL Server to validate source and target data, reconcile transaction results, investigate defects, and support root-cause analysis of production issues.
• Lead and coordinate UAT activities with business users, including scenario design, test-data preparation, execution tracking, defect triage, retesting, and business-validation sign-off.
• Support Agile ceremonies, backlog refinement, prioritization, sprint planning, demonstrations, and release-readiness reviews while communicating status, risks, dependencies, and decisions to stakeholders.
• Maintain process documentation, user guidance, decision logs, and post-release findings to support adoption, operational continuity, and continuous improvement after deployment.

Business Analyst – Banking & Financial Services at Wipro Private Limited (2020-05 – 2022-10)

Supported banking technology transformation initiatives by partnering with business operations, compliance, product, vendor, and technology stakeholders from discovery through implementation and production stabilization.

• Facilitated stakeholder interviews, requirements workshops, process walkthroughs, and solution discussions for digital banking, customer/account servicing, transaction processing, payments, reconciliation, and cash-management workflows.
• Documented business requirements, functional specifications, user stories, use cases, business rules, acceptance criteria, process maps, and as-is/to-be workflows to support solution design, development, testing, and training.
• Performed gap analysis and business-impact assessments for platform enhancements, system integrations, data-interface changes, and migration activities, identifying operational, control, and downstream dependencies.
• Collaborated with client teams and vendor partners to evaluate solution options and clarify trade-offs involving scalability, operational efficiency, customer experience, data quality, and regulatory requirements.
• Supported validation of banking controls and requirements related to customer due diligence, BSA/AML, OFAC screening, transaction monitoring, exception handling, audit evidence, and role-based access.
• Developed and executed SQL queries in Oracle and SQL Server to validate customer, account, transaction, payment, and reconciliation data across batch and real-time processing workflows.
• Led or supported UAT planning, test-case development, execution coordination, defect management, retesting, requirements traceability, and business sign-off for releases and implementation milestones.
• Managed user stories, dependencies, risks, decisions, tasks, and defects in Jira and maintained specifications, meeting outputs, workflows, and implementation documentation in Confluence.
• Supported change enablement through stakeholder communications, user guides, training inputs, implementation-readiness checklists, go-live coordination, and post-production issue analysis.

Business Analyst – Financial Services at Cognizant (2019-01 – 2020-04)

Gathered and analyzed requirements for financial-services applications supporting customer onboarding, account maintenance, transaction processing, payments, operational reporting, and system-interface workflows.

• Worked with business users, compliance stakeholders, developers, and QA teams to clarify requirements, challenge assumptions, document decisions, and align functional behavior with operational needs.
• Created functional requirements, use cases, business rules, acceptance criteria, process flows, and requirements-traceability matrices connecting business needs to development and test coverage.
• Analyzed batch and real-time processing, API responses, exception scenarios, and downstream updates to identify gaps, data-quality issues, and process-improvement opportunities.
• Used Oracle and SQL Server queries to compare source and target data, validate transactions and reconciliation results, and support investigation of functional and integration defects.
• Supported UAT through scenario definition, test-data preparation, execution coordination, defect documentation, retesting, and communication of readiness status to business stakeholders.
• Participated in sprint planning, backlog grooming, daily stand-ups, demonstrations, retrospectives, and release reviews in an Agile delivery environment.
• Prepared implementation documentation and supported go-live validation, production issue triage, stakeholder updates, and continuous-improvement recommendations.

Master of Science in Information Systems – Middle Tennessee State University (MTSU) (2025-05)

Bachelor of Technology in Information Technology – Jawaharlal Nehru Technological University (JNTU) (2018)