Aj Londoniro

10+ years of experience in customer support positions. Proven track record in active listening, problem-solving, demonstrating empathy and patience. Proficiency in Microsoft Office, Excel, and data entry.

Experience managing multiple tasks efficiently to deliver timely service, as demonstrated in previous roles.

Benefits Enrollment Specialist - Robert Half Staffing, Winston Benefits - Manasquan, New Jersey

(2025-01)

• Facilitated seamless benefits enrollment processes for clients by providing expert guidance and support, ensuring accurate and timely completion of all enrollment documentation.

Specialty Operations Technician - HealthCare Support Staffing, Benecard - Mechanicsburg, PA

(2023-01 - 2024-12)

• Assisted patients enrolling in copay assistance programs for specialty medications, effectively reducing their out-of-pocket expenses.
• Processed copay cards with patient orders and handled vendor hold and override order processing to ensure seamless medication access.
• Coordinated RX renewal reports and managed patient outreach, including faxing RX requests to physicians to maintain efficient communication and service delivery.

Customer Contact Sales Representative - Clipper/Local Flavor Magazine, LLC - Mountville, PA

(2022-01 - 2022-12)

• Engaged local businesses to offer tailored print and digital marketing solutions, enhancing their visibility through Omni channel campaigns. Collaborated with a team to manage client relationships, including lead generation, appointment setting, pipeline management, and ad approvals.
• Utilized tools such as Salesforce, Playbooks, and Microsoft Office to streamline processes and improve client engagement.

Member Outreach CSR - Clark Resources (Contract) UPMC for YOU Member Services - Harrisburg, PA

(2018-01 - 2019-12)

• Scheduled well care and dental appointments for members annual check-ups, enhancing member compliance with healthcare schedules. Collaborated with healthcare providers and utilized language interpreters to facilitate communication and confirmation for members with language barriers. Assisted Members in securing transportation for scheduled appointments
• Managed member data by verifying household information and efficiently utilizing systems such as Citrix, Mc400, and Microsoft Excel.

Overnight Helpline Specialist - Contact Helpline PA 211 - Harrisburg, PA

(2014-01 - 2018-12)

• Responded to overnight calls, actively listened, and documented client interactions in the system.
• Provided referrals for individuals facing domestic violence or in need of shelter, food, and other essential resources.
• Connected clients to Crisis Intervention services for basic needs, suicide prevention, and mental health support.

Call Center Rep - Pennsylvania Higher Education Assistance Agency - Harrisburg, PA

(2015-01 - 2015-12)

• Advised student borrowers on loan delinquency through proactive outbound calls. Assisted students in identifying and selecting repayment plans, ensuring tailored financial solutions.

Clerical Temp - Department of Charitable Organizations & North St Keystone Bureau for Historic Preservation via MBS Solutions Miller Brothers Staffing - Harrisburg, PA

(2012-01 - 2013-12)

• Performed essential clerical duties, including typing, data entry, and document management, to ensure efficient organizational operations.
• Utilized Microsoft Office Suite to reorganize and maintain filing systems, improving accessibility and accuracy by sorting documents numerically by fiscal year and registration number.

Bachelor of Arts - Psychology - Empire State University (2030-01)

High School Diploma - General Education / Graphic Arts & Design - Sci-Tech Campus / Career & Technology Academy Votech (2008-01)

Marketing Management Technology - University of Cincinnati (2026-01)