Akbar Madhani

Product and Project leader in fintech and payments space with experience driving API platforms, merchant onboarding, and prepaid solutions at scale. Proven track record of reducing onboarding time, improving system performance, and delivering revenue-generating products. Combines technical expertise (SQL, APIs) with strong business acumen to drive measurable impact.

Senior Product Manager - Fiserv / First Data - Atlanta, GA

(2023-01 - 2026-05)

• Led the design and delivery of a sales intelligence agent using Snowflake cortex agents integrating structured CRM data (pipeline metrics, close rates, rep performance) with unstructured conversation analysis (discovery calls, demos) to identify objection patterns, pinpoint at-risk deal signals, and deliver synthesized intelligence that gave leadership clear answers on why deals were being lost.
• Architected a smart payment fallback mechanism for gift card auto-reload service, enabling the system to dynamically detect failed payment conditions (expired or declined cards) and seamlessly retry with an alternate card on file — driving a 15% reduction in failed sales transactions across high-volume merchant partners such as Wawa and McDonald's.
• Drove end-to-end requirements and solution design to address escalating gift card fraud reported by Wawa, integrating auto-reload transactions into Fiserv's orchestrated Fraud Scoring API via Ravelin and Kount implementing threshold-based transaction blocking that eliminated 200K+ fraudulent transactions in 2025.
• Spearheaded the integration of LexisNexis Identity Verification into the merchant boarding workflow to enforce TIN validation at point of entry — directly addressing a pattern of IRS backup withholding penalties caused by manual data entry errors, restoring merchants' ability to process transactions without interruption and eliminating associated gift card revenue loss.
• Designed and delivered a secure tokenization framework with merchant-defined TTL parameters, ensuring tokens expire according to each merchant's compliance, risk, and security policies while reducing reliance on one-size-fits-all defaults.
• Drove consolidation of 100+ prepaid API endpoints, eliminating redundant interfaces, improving documentation consistency, and reducing merchant onboarding time by ~3 months.
• Owned release validation strategy, leveraging SQL and API testing (Postman) to identify defects early and reduce post-production defects by ~20%.

Product Manager - Fiserv / First Data - Atlanta, GA

(2021-06 - 2022-12)

• Led a year long cross-functional initiative to merge multiple legacy boarding platforms into a unified onboarding system, simplifying merchant workflows through standardized APIs, consistent data structures, and a cohesive UI. Achieved a 23% reduction in administrative costs, removed data silos, and enhanced compliance alignment.
• Led the end-to-end delivery of the Boarding Web Service External API suite, enabling external merchants to seamlessly onboard into our prepaid gift program and integrate it into their medium- and large-business product offerings.
• Led the launch of Visa Account Updater (VAU), reducing expired-card transaction failures by 18% through automated card-on-file updates.

Client Solutions Consultant - Fiserv / First Data - Atlanta, GA

(2020-01 - 2021-05)

• Created a White Glove consulting playbook for Clover SMB gift-card onboarding and closed-loop services, reducing onboarding time by 30 days.
• Led the effort of a self-service Prepaid Card Order Portal, streamlining gift-card ordering and improving customer satisfaction during peak seasonal demand.
• Led on-site merchant enablement for the Clover POS gift-card solution, providing demos, integration guidance, and hands-on troubleshooting to ensure successful adoption.

Senior Project Manager - Fiserv / First Data - Atlanta, GA

(2018-05 - 2020-12)

• Led the successful implementation of Fiserv's BillMatrix solution for Puget Sound Energy, delivering secure multichannel bill-payment capabilities that reduced operating costs and improved overall payment operations efficiency.
• Led migrations from Fiserv's Premier core to Retail Online for institutions including Ouachita Valley FCU, Tri Counties Bank, and Western State Bank—reducing branch footprints by 30% (saving ~$196,500 annually) and enabling access to digital channels shown by Fiserv to drive 16% higher net profit.

Project Manager - RelayHealth

(2014-10 - 2016-06)

• Spearheaded the on-time delivery of eVoucherRx across Walgreens and Rite Aid pharmacy platforms within a 6-month commitment window, integrating RelayHealth's automated electronic coupon solution to seamlessly reduce cost barriers at the prescription counter — improving medication compliance and long-term patient adherence for two of the nation's largest retail pharmacy chains.
• Led implementation of electronic prior authorization (ePA) across 15 Walgreens pharmacy locations in the Southeast region, integrating with pharmacy and EHR systems to streamline the approval workflow — significantly reducing authorization turnaround times and removing a critical barrier between patients and their prescribed medications.

M.S. - Analytics - Georgia Institute of Technology (2027)

MBA - Finance and Technology - Georgia Institute of Technology

BBA - Management Information Systems - University of Texas