Al Bell

Dedicated and customer-focused professional with extensive experience in customer service, claims processing, and team supervision. Proven ability to analyze, resolve complex issues, and deliver exceptional service.

Central Claims Representative- Senior - PROGRESSIVE

(2023-11)

• Interacted with customers to address inquiries, gather essential information, and provide support throughout the claims process.
• Conducted thorough investigations and analyses to assess insurance claims and determine coverage and liability.
• Interviewed and corresponded with all involved parties to gather statements and clarify accident details.
• Documented all investigative steps, findings, and conclusions clearly and accurately in the claims management system.
• Collaborate with estimators to verify accident-related damage and identify unrelated or suspect damages.

Customer Service Representative - TWO MEN AND A TRUCK, HOUSTON NW

(2023-02 - 2023-07)

• Serve as the first point contact for new and existing customers, building strong relationships to instill confidence.
• Manage email communications and online sales leads using internal software.
• Recommend tailored moving, packing, and storage services, achieving upsell targets for retail items.
• Prepare detailed move-related documentation for operational clarity.
• Process payroll and finalize sales orders, ensuring accuracy.

Deputy Clerk Supervisor - DEPARTMENT OF ECONOMIC OPPORTUNITY, REEMPLOYMENT ASSISTANCE

(2021-12 - 2022-12)

• Supervised and trained Deputy Clerks, managing workloads and ensuring federal compliance in appeals processing.
• Directed hiring processes, from candidate selection to onboarding.
• Conducted performance evaluations and managed leave and attendance.
• Drafted correspondence, memoranda, and reports for internal use.
• Assist parties with appeals to ensure that decisions are timely to meet federal guidelines for timeliness.
• Responsible for preparing and conducting performance evaluations.
• Direct the workflow as needed and assist the Administrators with management functions.

Employment Program Specialist - DEPARTMENT OF ECONOMIC OPPORTUNITY, REEMPLOYMENT ASSISTANCE

(2020-11 - 2021-12)

• Provided technical support as Internal Security Officer for RA Appeals staff.
• Analyzed statistical data, assisted claimants, and processed subpoenas and records requests.
• Delivered training and onboarded new hires.
• Develop training material and distribute procedural information regarding the appeals process.

OPS Employment Sec. Rep I - DEPARTMENT OF ECONOMIC OPPORTUNITY, REEMPLOYMENT ASSISTANCE

(2020-09 - 2020-11)

• Analyzed reemployment claims to provide eligibility guidance.
• Resolved complex claimant and employer issues with professionalism and efficiency.

Revenue Specialist III - DEPARTMENT OF REVENUE, CHILD SUPPORT PROGRAM

(2018-04 - 2020-09)

• Managed inquiries and documents for 45+ cases daily.
• Delivered high-quality customer service while safeguarding sensitive information.
• Accessed multiple databases to analyze and retrieve program.

B.S. - Quantitative Analysis - Florida A&M University (2015 - 2018)

A.S - Business Admin - College of Central Florida (2014 - 2015)