Central Claims Representative- Senior - PROGRESSIVE
(2023-11)
- Interacted with customers to address inquiries, gather essential information, and provide support throughout the claims process.
- Conducted thorough investigations and analyses to assess insurance claims and determine coverage and liability.
- Interviewed and corresponded with all involved parties to gather statements and clarify accident details.
- Documented all investigative steps, findings, and conclusions clearly and accurately in the claims management system.
- Collaborate with estimators to verify accident-related damage and identify unrelated or suspect damages.
Customer Service Representative - TWO MEN AND A TRUCK, HOUSTON NW
(2023-02 - 2023-07)
- Serve as the first point contact for new and existing customers, building strong relationships to instill confidence.
- Manage email communications and online sales leads using internal software.
- Recommend tailored moving, packing, and storage services, achieving upsell targets for retail items.
- Prepare detailed move-related documentation for operational clarity.
- Process payroll and finalize sales orders, ensuring accuracy.
Deputy Clerk Supervisor - DEPARTMENT OF ECONOMIC OPPORTUNITY, REEMPLOYMENT ASSISTANCE
(2021-12 - 2022-12)
- Supervised and trained Deputy Clerks, managing workloads and ensuring federal compliance in appeals processing.
- Directed hiring processes, from candidate selection to onboarding.
- Conducted performance evaluations and managed leave and attendance.
- Drafted correspondence, memoranda, and reports for internal use.
- Assist parties with appeals to ensure that decisions are timely to meet federal guidelines for timeliness.
- Responsible for preparing and conducting performance evaluations.
- Direct the workflow as needed and assist the Administrators with management functions.
Employment Program Specialist - DEPARTMENT OF ECONOMIC OPPORTUNITY, REEMPLOYMENT ASSISTANCE
(2020-11 - 2021-12)
- Provided technical support as Internal Security Officer for RA Appeals staff.
- Analyzed statistical data, assisted claimants, and processed subpoenas and records requests.
- Delivered training and onboarded new hires.
- Develop training material and distribute procedural information regarding the appeals process.
OPS Employment Sec. Rep I - DEPARTMENT OF ECONOMIC OPPORTUNITY, REEMPLOYMENT ASSISTANCE
(2020-09 - 2020-11)
- Analyzed reemployment claims to provide eligibility guidance.
- Resolved complex claimant and employer issues with professionalism and efficiency.
Revenue Specialist III - DEPARTMENT OF REVENUE, CHILD SUPPORT PROGRAM
(2018-04 - 2020-09)
- Managed inquiries and documents for 45+ cases daily.
- Delivered high-quality customer service while safeguarding sensitive information.
- Accessed multiple databases to analyze and retrieve program.
