Alayna Thieman

Managed phone calls efficiently addressing inquiries and scheduling appointments. Maintain accurate records of guest information, preferences, and special requests to ensure personalized services Handle cash transactions and maintain the cash register with precision and accuracy

Guest Experience Coordinator at Penzone Salon and Spa (Present)

• Managed phone calls efficiently addressing inquiries and scheduling appointments.
• Maintain accurate records of guest information, preferences, and special requests to ensure personalized services
• Handle cash transactions and maintain the cash register with precision and accuracy
• Assist guests in selecting appropriate spa services based on their needs and preferences
• Perform opening and losing procedures for the spa and desk area ensuring cleanliness and organization at all times
• Collaborate with other departments such as stylists to address and guest related issues regarding services

Licensed Esthetician at Raine Aesthetic and Wellness (2024-04 – 2025-05)

• Provided personalized treatments while building rapport and ensuring client comfort. Practiced active listening, understanding client needs, and providing exceptional customer service in a healthcare setting.
• Managed appointment schedules, maintaining accurate records, and efficiently handling front-office tasks. Including inventory and social media marketing.
• Performed a wide range of skincare treatments including facials, chemical peels, microdermabrasion, and waxing
• Conducted thorough skin analysis to determine clients' specific needs and recommend appropriate treatment plans
• Maintained a clean and sanitary work environment by following strict sterilization protocols
• Developed strong client relationships through excellent communication skills and attentive customer service
• Assisted in retail sales of skincare products by providing expert recommendations based on clients' needs and preferences
• Maintained accurate records of client information, treatment details, progress notes, and product recommendations for future reference or follow-up visits
• Increased social media following through regular posting of skincare tips/advice or before/after photos of clients' transformations

Grounds Crew at Crown Equipment Corporation (2021-05 – 2023-08)

• Ensured entire property looked clean and matched the visual requirements from supervisors
• Quickly learned how to operate a variety of tools and provide detail oriented results to exterior areas
• Increased efficiency by implementing time-saving techniques in daily tasks without compromising quality standards

License in Esthetics in Esthetics – The Art of Skin Esthetics Academy (2024-02)

Associate's Degree in Business – Columbus State Community College (2023-05)