Albert Kennedy

Effective Technical Writer with 13 years of experience. Extensive understanding of technical research and instructional design. Adept at explaining complex material to multiple audiences.

Technical Writer at Qsource (2022-03 – Present)

• Write/adapt/edit reports and other contract deliverables targeted toward various audiences, including state agencies, state legislatures, providers, health plans, and consumers – Florida and Indiana state contracts
• Design report templates for various contracts and maintain communication with contract staff and leadership to understand reporting requirements and integrate findings
• Assist in the creation, maintenance, management and organization of boilerplate material needed to conduct external quality review (EQR) activities and respond to proposals
• Develop customized reports utilizing charts, graphs, and tables to communicate complex data clearly and effectively
• Gather and interpret information from project management tools, communication logs, performance metrics, and financial records to identify trends, deviations, and areas for improvement
• Create comprehensive reports outlining contract details, KPIs, successes, challenges, timelines, budget adherence, quality standards, and customer satisfaction outcomes
• Review/edit department reports and other written documents for style, consistency and clarity prior to submitting deliverables to customers
• Support the department in producing contract/project deliverables, ensuring a high quality of written content and timely delivery
• Track projects and participate in workplans using SmartSheet

Technical Writer at IPRO (2015-06 – 2022-02)

• Write/adapt/edit reports and other contract deliverables targeted toward various audiences, including state agencies, state legislatures, providers, health plans, and consumers
• Assist in the creation, maintenance, management and organization of boilerplate material needed to conduct external quality review activities
• Review/edit department reports and other written documents for style, consistency and clarity to ensure department-wide standardization of materials

Communications Specialist at Northwell Health (2013-07 – 2015-06)

• Creating, writing, editing, and sending content, documentation and communications relating to North Shore- LIJ's Clinical Integration Network IPA
• Draft, edit, and send letters to contracted physicians regarding credentialing, enrollment, and plan information
• Write, edit, and format documentation for our network of North Shore-LIJ contracted healthcare providers
• Write, edit, and format manuals and handbooks for North Shore-LIJ's Clinical Integrated Network IPA (CIIPA)
• Maintain and edit website for IPA provider network
• Partner with colleagues and SMEs in obtaining accurate information for internal documentation and manuals
• Create and maintain accurate, clear content (letters, contracts, PowerPoint files) for business & network development and to facilitate the recruitment efforts of our Provider Outreach Representatives
• Maintain accurate, up-to-date content on SharePoint website

Training/Instructional Design at EmblemHealth (2012-03 – 2013-07)

• Designed, developed, and tested online learning modules on various products and topics for EmblemHealth employee population
• Designed and developed training courses for projects including modules, practice exercises and leader's guides; also editing and modifying existing content and materials
• Organized and managed SharePoint content and folder structures to enhance accessibility for users
• Updated and organized LMS to ensure efficient access to online courses and accurate employee tracking
• Coached new hires and colleagues on trainer-specific systems and department workflows to facilitate onboarding and integration
• Served as troubleshooter to new hires, trainees, and other departments/job sites for software training and system refreshers
• Provided additional forms of training via refreshers and online learning/webinars
• Collaborated with colleagues and business owners to develop targeted learning programs that address specific training needs

Training & Development Associate at Winthrop-University Hospital (2007-07 – 2011-08)

Paid internship while enrolled in master's and doctoral programs

PhD in Applied Organizational Psychology – Hofstra University (2011-09)

M.A. in Industrial/Organizational Psychology – Hofstra University (2008-05)

B.A. in Psychology – Dowling College (2005-09)