Technical Writer at Qsource (2022-03 – Present)
- Write/adapt/edit reports and other contract deliverables targeted toward various audiences, including state agencies, state legislatures, providers, health plans, and consumers – Florida and Indiana state contracts
- Design report templates for various contracts and maintain communication with contract staff and leadership to understand reporting requirements and integrate findings
- Assist in the creation, maintenance, management and organization of boilerplate material needed to conduct external quality review (EQR) activities and respond to proposals
- Develop customized reports utilizing charts, graphs, and tables to communicate complex data clearly and effectively
- Gather and interpret information from project management tools, communication logs, performance metrics, and financial records to identify trends, deviations, and areas for improvement
- Create comprehensive reports outlining contract details, KPIs, successes, challenges, timelines, budget adherence, quality standards, and customer satisfaction outcomes
- Review/edit department reports and other written documents for style, consistency and clarity prior to submitting deliverables to customers
- Support the department in producing contract/project deliverables, ensuring a high quality of written content and timely delivery
- Track projects and participate in workplans using SmartSheet
Technical Writer at IPRO (2015-06 – 2022-02)
- Write/adapt/edit reports and other contract deliverables targeted toward various audiences, including state agencies, state legislatures, providers, health plans, and consumers
- Assist in the creation, maintenance, management and organization of boilerplate material needed to conduct external quality review activities
- Review/edit department reports and other written documents for style, consistency and clarity to ensure department-wide standardization of materials
Communications Specialist at Northwell Health (2013-07 – 2015-06)
- Creating, writing, editing, and sending content, documentation and communications relating to North Shore- LIJ's Clinical Integration Network IPA
- Draft, edit, and send letters to contracted physicians regarding credentialing, enrollment, and plan information
- Write, edit, and format documentation for our network of North Shore-LIJ contracted healthcare providers
- Write, edit, and format manuals and handbooks for North Shore-LIJ's Clinical Integrated Network IPA (CIIPA)
- Maintain and edit website for IPA provider network
- Partner with colleagues and SMEs in obtaining accurate information for internal documentation and manuals
- Create and maintain accurate, clear content (letters, contracts, PowerPoint files) for business & network development and to facilitate the recruitment efforts of our Provider Outreach Representatives
- Maintain accurate, up-to-date content on SharePoint website
Training/Instructional Design at EmblemHealth (2012-03 – 2013-07)
- Designed, developed, and tested online learning modules on various products and topics for EmblemHealth employee population
- Designed and developed training courses for projects including modules, practice exercises and leader's guides; also editing and modifying existing content and materials
- Organized and managed SharePoint content and folder structures to enhance accessibility for users
- Updated and organized LMS to ensure efficient access to online courses and accurate employee tracking
- Coached new hires and colleagues on trainer-specific systems and department workflows to facilitate onboarding and integration
- Served as troubleshooter to new hires, trainees, and other departments/job sites for software training and system refreshers
- Provided additional forms of training via refreshers and online learning/webinars
- Collaborated with colleagues and business owners to develop targeted learning programs that address specific training needs
Training & Development Associate at Winthrop-University Hospital (2007-07 – 2011-08)
Paid internship while enrolled in master's and doctoral programs
