Alec Unice

Information Technology student with a recently completed Associate's degree, pursuing a Bachelor of Science in IT with an expected graduation in December 2026. Seeking a challenging internship or entry-level role to apply skills in troubleshooting, hardware, software, cabling, and am currently working on third-party certifications such as the A+ and Security+. My end goal is to be a Senior Network Engineer.

Sales - Access Control & Security Systems Professional at SMT Services Inc. (2023-07 – 2025-09)

Managed the full sales cycle for low-voltage security systems, specializing in access control, security cameras, automatic gates, and automatic doors. Leveraged hands-on experience in installation, programming, and structured cabling to provide expert consultation and technical support to clients.

Technical Support Specialist at Global Payments Integrated (2021-11 – 2023-07)

Provided remote technical support to merchants, troubleshooting and resolving issues with credit card processing software by remotely accessing their computers.

• Configured and optimized computer systems to ensure the seamless functionality of company applications.
• Executed system maintenance tasks, including installing.NET Framework and Windows updates, to maintain software compatibility and performance.
• Diagnosed and repaired corrupted files by navigating complex file paths and following specific instructions to restore software functionality.

Support Rep/Scan Technician/HIPAA Advisor at SecurityMetrics (2017-03 – 2021-11)

• Technical Support Agent (PCI Compliance): Educated and guided customers on how to achieve PCI compliance and assisted with completing complex questionnaires.
• Scan Technician: Resolved technical issues related to network vulnerabilities using terminal commands and extensive knowledge of port numbers.
• HIPAA Specialist & Scan Technician Backup: Gained experience with HIPAA regulations while providing backup technical support for scan technicians and PCI compliance issues.

Missionary Representative at The Church of Jesus Christ of Latter-day Saints (2015-01 – 2017-01)

Served in a full-time leadership and community-focused role.

• Developed exceptional interpersonal skills through daily engagement with diverse individuals and groups.
• Managed personal and team schedules, set goals, and tracked progress in a results-driven environment.

Technical Web Support at Bluehost (2012-01 – 2015-01)

• Web Hosting Technical Support: Provided technical support for customer websites, ensuring operational functionality. Diagnosed and resolved issues using knowledge of port configurations and basic coding.
• Content Management System (CMS) Specialist: Assisted clients with various website platforms, including WordPress, by troubleshooting and resolving issues related to their website's performance and design.

Bachelor of Science in Information Technology – Utah Valley University (2017-02 – 2026-12)

Associate's degree in Information Technology – Utah Valley University

High School Diploma – Pleasant Grove High School (2009-08 – 2011-05)