Kristen Haungs

Experienced professional services leader skilled in data analysis, executive-level reporting, operational efficiency, and team management. Committed to fostering an inclusive, high-performing team culture that prioritizes employee growth, collaboration, and well-being. Resourceful, flexible, and solutions-focused in a dynamic, hybrid work environment. Highly organized and detail-oriented with a strong focus on both customer and employee experience.

Senior Manager, Professional Services at CaptivateIQ, Sales Performance Management Software from February 2021 to February 2025

Led a reorganization of the North America Professional Services Team plus a partner network of 45 managers and consultants. Oversaw team performance to ensure alignment with key metrics including utilization, services margin, and partner costs.

Tracked software implementation project duration, budget, quality, and determined areas for improvement. Managed all internal and partner team assignments by ensuring that each resource had a manageable workload. Partnered with Sales and Customer Success to lead and support scoping for new and existing customers.

Built and maintained relationships with internal and partner team members to support healthy projects and prevent escalations. Collaborated on development of standardized implementation materials for a consistent delivery and to onboard customers easily.

Professional Services Manager at CaptivateIQ, Sales Performance Management Software from March 2020 to February 2021

Reviewed customer commission plans and designed CaptivateIQ platform configurations for efficiency and scalability. Established and developed project management skills to keep projects on track to complete in a reasonable time. Built and managed a team of consultants to deliver implementation services at scale. Provided feedback to Engineers and Developers to improve the platform. Led webinars for customer support and long-term adoption.

St. Michael's College - BS, Business Administration