Aleigha Alcantar

Polished, detail-oriented professional bringing 5+ years of experience in customer service, high-stakes cash management, and operational security. Known for blending precision with personality—efficiently balancing accurate transactions and administrative tasks with top-tier client resolution. Skilled in multitasking under pressure, maintaining compliance and creating seamless, positive experiences with reliability and warmth.

Security Guard - Securitas

(2023-01 - 2025-01)

• Access Control & Visitor Management: Monitor entry gates and main reception areas, verify credentials, issue visitor badges, and prevent unauthorized access to campus grounds.
• Campus Patrols & Perimeter Security: Conduct regular foot patrols of classrooms, hallways, athletic facilities, parking lots, and perimeter fencing to deter trespassing, theft, and vandalism.
• Student Supervision: Oversee high-density student areas (hallways, cafeterias, courtyards) during morning arrival, passing periods, lunch, and afternoon dismissal to promote a orderly environment.
• Traffic & Parking Coordination: Direct pedestrian and vehicular traffic during peak morning drop-off and afternoon pick-up times to maintain smooth traffic flow and ensure pedestrian safety.
• Conflict De-escalation: Calmly de-escalate minor conflicts, behavioral disruptions, or emotional distress among students using verbal de-escalation techniques while coordinating with school counselors and administrators.
• Emergency Preparedness & Response: Assist in conducting fire, lockdown, and severe weather drills, acting as a key responder during campus emergencies or medical incidents.
• Surveillance & Alarm Monitoring: Monitor CCTV camera feeds and security alarm systems to detect suspicious activity and respond rapidly to alerts.
• Special Event Security: Provide dedicated security coverage and crowd control for after-school activities, athletic games, theater productions, dances, and graduation ceremonies.

Cage Cashier - Bay 101 Casino

(2023-01 - 2025-01)

• Chip & Cash Transactions: Process fast-paced chip redemptions, chip purchases, check cashing, and credit payouts accurately for cardroom players.
• Table Bank & Dealer Exchanges: Perform smooth drop-box processing and dealer fills/credits, ensuring seamless chip supply for floor poker and table games without disrupting play.
• Anti-Money Laundering (AML) Tracking: Monitor large-volume cash transactions, verify patron identifications, and prepare Currency Transaction Reports (CTRs) or Suspicious Activity Reports (SARs) as required by federal law.
• Discrepancy Identification & Audit: Perform continuous audits of physical cash/chips against digital point-of-sale logs to immediately spot, investigate, and reconcile balance variances.
• High-Security Cage Operations: Manage secure access points into the cage area, handle multi-lock transfer protocols, and safeguard high-denomination assets against theft or fraud.
• Patron Account & Marker Management: Verify customer credit lines, process safekeeping deposits, and manage patron front-money accounts with high accuracy and confidentiality.
• Surveillance Coordination: Coordinate with internal surveillance and floor security to report suspicious behaviors, potential counterfeit bills, or unauthorized cage access attempts.

Beauty Advisor/Cashier - Sally's Beauty Supply

(2023-01 - 2025-01)

• Transaction Processing: Accurately process POS cash, credit, gift card, and digital transactions in a timely, efficient, and highly professional manner while maintaining a balanced register drawer.
• Upselling & Cross-Selling: Drive store revenue by suggesting complementary products, highlighting active promotions, and introducing new product launches during customer consultations and checkout.
• Inventory Control & Loss Prevention: Assist with inventory audits, cycle counts, price tagging, and continuous shelf restocking while monitoring the sales floor to deter shoplifting and shrink.
• Returns & Exchange Management: Process customer returns, exchanges, and damaged items according to store policy while preserving customer satisfaction and resolving complaints tactfully.

High School - General Education - San Jose Conservation Corps (2018-01 - 2021-01)

Evergreen Valley College