Pleasant Hill, Contra Costa95 USD/hourMember since February 26, 2024
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usability testingcrm implementationtechnical business analystweb solution requirementscms implementation
About
Over 15 years of experience working at global, enterprise-level companies
15+ years in defining and implementing web solution requirements using user-centered design (UX/UI) and conducting usability testing, A/B testing, heuristic reviews, and UAT
Supported global, multi-region project initiatives, working in conjunction with Marketing, BUs, Creative Services, UX, IT, HR, and Legal using Agile (Scrum framework), traditional Waterfall, and hybrid SDLC methodologies
Experience in both in-house development solutions and implementation of vendor delivered applications
Led KT & RFP processes of enterprise-level SaaS and cloud-based solutions ($30K-$20M+)
Experience
Over 15 years of experience working at global, enterprise-level companies • 15+ years in defining and implementing web solution requirements using user-centered design (UX/UI) and conducting usability testing, A/B testing, heuristic reviews, and UAT • Coordinated and supported CMS & CRM implementations, migrations, upgrade deployments (AEM, OpenText/Vignette, Salesforce) • Scrum Master Certification, Certified Usability Analyst (CUA), KT Certification
