Karen Htet

Client-focused Analyst with strong experience supporting end users through reporting, troubleshooting, and clear communication. Skilled in translating data outputs into practical guidance, resolving data/report issues, and collaborating cross-functionally to improve workflows and data quality. Proficient in SQL Server, Tableau, Crystal Reports, and advanced Excel.

Technical Business Analyst (Part-Time)

Computer Network Professionals – San Antonio, TX

Sep 2010 – Present

• Design, develop, and maintain ad hoc and recurring reports using SQL, Microsoft Access, and Crystal Reports.
• Provide high-quality IT and technical support while building strong client relationships through clear communication, timely follow-ups, and reliable issue resolution.

1. Lin Health Beauty, 2. Collectable Books Store – Aug 2007 – Present 

• Create and maintain sales, inventory, and financial performance reports to support strategic decisions.
• Analyze customer purchasing and sales trends to guide pricing, inventory, and marketing strategies.
• Manage budgeting, forecasting, and cash-flow reporting to ensure business sustainability.

South Texas Blood & Tissue Center – San Antonio, TX

Mar 2005 – Aug 2007

• Supported applications handling security-sensitive and regulated patient and donor data, ensuring strict data accuracy, confidentiality, compliance using Microsoft Access and Crystal Report.
• Implemented and followed secure data-handling practices in alignment with regulatory requirements. Assisted with reporting requests, audits, and regulatory documentation.
• Served as primary point of contact for internal users requesting reports; clarified requirements and resolved report issues/troubleshooting.

Focus Direct LLC – San Antonio, TX

Nov 1999 – May 2004

• Standardized, validated, and prepared large customer datasets using SQL and Visual Basic.
• Supported data warehouse operations and marketing campaign reporting in a high-volume environment.

• Built and managed a successful small business for 10+ years, overseeing operations, financial reporting, and customer relationships.
• Employee of the Year Award recipient for outstanding programming performance and exceptional client satisfaction at Focus Direct, LLC.
• Strong passion for working with data, with a focus on accuracy, trend analysis, and actionable insights.
• Ability to work effectively at all levels organizations and learn various software quickly.

Bachelor of Science in Engineering (Computer Engineering Emphasis)

University of Texas at San Antonio – San Antonio, TX

Google Data Analytics Professional Certificate, Microsoft Business Analyst Professional Certificate Tableau Business Intelligence Analyst Professional certificate (In Progress)