Alex Buchanan

Executed precision testing procedures within a specialized Test Room environment to ensure product compliance and maintain quality standards. Monitored, set up, and operated Epson Milbot automated machinery, maintaining an optimal equipment uptime and strict adherence to the workflow. Demonstrated reliability and flexibility, consistently logging mandatory and voluntary overtime to support the fluctuating production goals and meet demands.

Utility Operator at Spectrum Control (2023-09 – 2026-07)

• Executed precision testing procedures within a specialized Test Room environment to ensure product compliance and maintain quality standards.
• Monitored, set up, and operated Epson Milbot automated machinery, maintaining an optimal equipment uptime and strict adherence to the workflow.
• Demonstrated reliability and flexibility, consistently logging mandatory and voluntary overtime to support the fluctuating production goals and meet demands.
• Served as a core team asset by proactively cross-training to cover coworker shifts, maintain team continuity, and hit quotas.
• Maintained a flawless 3-year performance record, earning consecutive annual merit raises based on operational consistency, accuracy, and integrity.

Technical Support Advisor at Concentrix (2021-05 – 2023-07)

Served as a frontline Technical Support Advisor troubleshooting residential internet, Wi-Fi, and cable hardware connectivity issues. In my time, I lowered the average handle time by 12% by mastering remote diagnostic ping tools, minimizing unnecessary and costly on-site technician dispatches.

Produce Clerk at Kroger Stores (2016-02 – 2017-03)

– Savannah Early College High School (2015-08 – 2019-05)