Community Manager - Sunrun Inc. - Remote
(2024-12)
- Create and manage sales specific community information within Salesforce.
- Confirm PV and storage offerings, pricing, builder specifics and all relevant information needed that will set up downstream teams for success.
- Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, and grand opening dates prior to community opening.
- Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun's solar program expectations and requirements.
- Negotiate appropriate cut off timelines for homebuyer solar selection paperwork.
- Establish relationships with builder purchasing and escrow contacts for work order coordination and escrow report tracking.
- Foster constructive relationships with builder sales agents by frequent touchpoints and timely completion of requests.
- Quarterly (or as needed) travel to assigned territories to further bolster strong partnerships.
- Interpret internal discrepancy report data to address system sizing and/or pricing work order inaccuracies and rectify with builder purchasing contacts.
- Analyze report data to ensure alignment between buyer signed contracts and field installations.
- Navigate buyer escalations and offer innovative solutions to maintain collaborative relationships with agents.
- Ensure community program details are kept current in Salesforce for internal knowledge consistency.
- Resolve all work order and buyer paperwork discrepancies per lot, prior to buyer closing date.
- Confirm receipt of all buyer information for the entire community to aid in activation efficiency.
- Confirm all accurate homebuyer information has been associated with the correct project in the community.
Senior Community Account Manager - SunPower Corporation/Complete Solaria, Inc. - Austin, Texas/Remote
(2022-02 - 2024-12)
- Managed new community launches for all builders and coordinates with SunPower Account Managers to determine specific solar program options, financial product offerings, pricing, and sales cutoff timelines.
- Facilitated weekly community launch meetings with Account Managers to determine all builder contacts, pricing, grand opening dates and plan required builder training sessions.
- Responsible for conducting division-wide solar energy training sessions with VPs and managers across sales, design, closing and purchasing departments.
- Senior leader and escalation resource support for a team of 3 New Homes Production Community Account Managers in the Northern California Region.
- Managed and analyzed closing reports/audits and ensure the reports are being finalized and not holding up solar activation timelines.
- Managed new product launches such as battery storage and/or transition to updated models of solar modules. This included overseeing high-end builder accounts with specialized processes and/or product offerings throughout the entire community life cycle.
- Assisted the team supervisor in process development in an effort to create efficiencies in the Production Community Account Manager's day-to-day workload.
- Supported new hire training and served as a mentor throughout the onboarding process.
Community Account Manager - SunPower Corporation/Complete Solaria, Inc. - Austin, Texas/Remote
(2018-08 - 2022-01)
- Served as the main point of contact to SunPower stakeholders and external builder customer-based teams.
- Managed production by being a liaison between our builder partners and our internal SunPower teams.
- Management at the community level: Collection of necessary information for community launch.
- Coordinated with SunPower sales teams to ensure information is accurate and builder timelines are met.
- Established relationships with purchasing managers and escrow managers for work orders and reporting.
- Collection of work orders from the builder to ensure accurate payment is received.
- Developed material and conducted training seminars with builder sales on SunPower solar programs.
- Analyzed weekly sales audit reports and reviewed/handled all financial deal types while identifying discrepancies.
- Performed all tasks via Salesforce daily—managed production at the account project, and campaign level.
- Assisted with onboarding and training of new hires.
Scheduling Coordinator - SunPower Corporation/Complete Solaria, Inc. - Austin, Texas/Remote
(2018-03 - 2018-08)
- Made 50+ daily outbound calls to solar homeowners for scheduling of system activation.
- Accurately and promptly coordinated scheduling, re-scheduling, and cancellation of solar appointments to maximize resource utilization for optimum efficiency.
- Served as the direct liaison between solar activation technicians and solar homeowners.
Administrative Assistant & Receptionist - Legal Network - Dallas, Texas
(2017-11 - 2018-03)
- Assisted with company payroll by preparing pay stubs and mailing out to employees.
- Received and filtered all incoming calls to correct recipients through a multi-line phone system.
- Assisted with employee recruitment by screening all eligible applicants and resumes.
Client Relations Representative - TicketCity - Austin, Texas
(2017-07 - 2017-11)
- Served as first point-of-contact for TicketCity clients.
- Answered inbound customer service calls from TicketCity clients.
- Addressed and resolved client concerns in a timely manner.
- Ensured continuous client satisfaction and retention with excellent communication and conflict resolution skills.
Production Assistant/Customer Success Representative - Euphoria Music Festival - Austin, Texas
(2016-06 - 2017-07)
- Assisted Executive Producer and CEO with all administrative tasks.
- Assisted in the planning and execution of a multiple day music event.
- Addressed and answered all concertgoers' customer service inquiries.
- Created and managed all ticketing types, discount codes, refunds, and merchandise order fulfillments.
- Assisted with design of various marketing materials and festival maps.
- Assisted Vendor Project Coordinator on day of event planning and tasks.
