Alex Flowers

7+ years of Account Management experience with the ability to build and sustain effective customer and partner relationships both internally and externally. Proficient in strategic planning, managing top business accounts, while exceeding client's business goals and needs. A tactical team builder and dependable leader, while highly adept in performing in high-pressure and deadline-driven environments.

Community Manager - Sunrun Inc. - Remote

(2024-12)

• Create and manage sales specific community information within Salesforce.
• Confirm PV and storage offerings, pricing, builder specifics and all relevant information needed that will set up downstream teams for success.
• Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, and grand opening dates prior to community opening.
• Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun's solar program expectations and requirements.
• Negotiate appropriate cut off timelines for homebuyer solar selection paperwork.
• Establish relationships with builder purchasing and escrow contacts for work order coordination and escrow report tracking.
• Foster constructive relationships with builder sales agents by frequent touchpoints and timely completion of requests.
• Quarterly (or as needed) travel to assigned territories to further bolster strong partnerships.
• Interpret internal discrepancy report data to address system sizing and/or pricing work order inaccuracies and rectify with builder purchasing contacts.
• Analyze report data to ensure alignment between buyer signed contracts and field installations.
• Navigate buyer escalations and offer innovative solutions to maintain collaborative relationships with agents.
• Ensure community program details are kept current in Salesforce for internal knowledge consistency.
• Resolve all work order and buyer paperwork discrepancies per lot, prior to buyer closing date.
• Confirm receipt of all buyer information for the entire community to aid in activation efficiency.
• Confirm all accurate homebuyer information has been associated with the correct project in the community.

Senior Community Account Manager - SunPower Corporation/Complete Solaria, Inc. - Austin, Texas/Remote

(2022-02 - 2024-12)

• Managed new community launches for all builders and coordinates with SunPower Account Managers to determine specific solar program options, financial product offerings, pricing, and sales cutoff timelines.
• Facilitated weekly community launch meetings with Account Managers to determine all builder contacts, pricing, grand opening dates and plan required builder training sessions.
• Responsible for conducting division-wide solar energy training sessions with VPs and managers across sales, design, closing and purchasing departments.
• Senior leader and escalation resource support for a team of 3 New Homes Production Community Account Managers in the Northern California Region.
• Managed and analyzed closing reports/audits and ensure the reports are being finalized and not holding up solar activation timelines.
• Managed new product launches such as battery storage and/or transition to updated models of solar modules. This included overseeing high-end builder accounts with specialized processes and/or product offerings throughout the entire community life cycle.
• Assisted the team supervisor in process development in an effort to create efficiencies in the Production Community Account Manager's day-to-day workload.
• Supported new hire training and served as a mentor throughout the onboarding process.

Community Account Manager - SunPower Corporation/Complete Solaria, Inc. - Austin, Texas/Remote

(2018-08 - 2022-01)

• Served as the main point of contact to SunPower stakeholders and external builder customer-based teams.
• Managed production by being a liaison between our builder partners and our internal SunPower teams.
• Management at the community level: Collection of necessary information for community launch.
• Coordinated with SunPower sales teams to ensure information is accurate and builder timelines are met.
• Established relationships with purchasing managers and escrow managers for work orders and reporting.
• Collection of work orders from the builder to ensure accurate payment is received.
• Developed material and conducted training seminars with builder sales on SunPower solar programs.
• Analyzed weekly sales audit reports and reviewed/handled all financial deal types while identifying discrepancies.
• Performed all tasks via Salesforce daily—managed production at the account project, and campaign level.
• Assisted with onboarding and training of new hires.

Scheduling Coordinator - SunPower Corporation/Complete Solaria, Inc. - Austin, Texas/Remote

(2018-03 - 2018-08)

• Made 50+ daily outbound calls to solar homeowners for scheduling of system activation.
• Accurately and promptly coordinated scheduling, re-scheduling, and cancellation of solar appointments to maximize resource utilization for optimum efficiency.
• Served as the direct liaison between solar activation technicians and solar homeowners.

Administrative Assistant & Receptionist - Legal Network - Dallas, Texas

(2017-11 - 2018-03)

• Assisted with company payroll by preparing pay stubs and mailing out to employees.
• Received and filtered all incoming calls to correct recipients through a multi-line phone system.
• Assisted with employee recruitment by screening all eligible applicants and resumes.

Client Relations Representative - TicketCity - Austin, Texas

(2017-07 - 2017-11)

• Served as first point-of-contact for TicketCity clients.
• Answered inbound customer service calls from TicketCity clients.
• Addressed and resolved client concerns in a timely manner.
• Ensured continuous client satisfaction and retention with excellent communication and conflict resolution skills.

Production Assistant/Customer Success Representative - Euphoria Music Festival - Austin, Texas

(2016-06 - 2017-07)

• Assisted Executive Producer and CEO with all administrative tasks.
• Assisted in the planning and execution of a multiple day music event.
• Addressed and answered all concertgoers' customer service inquiries.
• Created and managed all ticketing types, discount codes, refunds, and merchandise order fulfillments.
• Assisted with design of various marketing materials and festival maps.
• Assisted Vendor Project Coordinator on day of event planning and tasks.

Bachelor's Degree - Art, College of Fine Arts - University of Texas (2016-05) Austin, Texas