Paula Calligaro

Experienced residential property manager with 30+ years overseeing apartment communities and multifamily portfolios of up to 525 units at a time. Proven expertise in tenant relations, rent collection, conflict resolution, budgeting, payroll, contractor management, and large-scale renovations. Known for strong organization, hands-on leadership, and maintaining high occupancy while controlling costs.

Community Manager - Concept Property Management - Salt Lake City, UT

(2025-07)

• Collected monthly rent from residents, achieving consistent on-time payments and reducing delinquency rates through proactive follow-up and communication.
• Oversaw leasing agent activities and provided assistance as needed, ensuring efficient leasing processes and high occupancy rates.
• Coordinated and executed eviction processes for delinquent tenants, maintaining compliance with legal requirements and minimizing financial losses.
• Scheduled and managed vendor services for property maintenance, ensuring timely completion of repairs and upgrades to enhance resident satisfaction.
• Planned and coordinated community events, fostering resident engagement and strengthening community relations.
• Authored and distributed monthly newsletters, keeping residents informed of updates, events, and important property information.
• Managed lease renewals and negotiated terms, contributing to tenant retention and stable occupancy.
• Oversaw property upgrades, collaborating with contractors to ensure quality improvements and adherence to budget.

Senior Property Manager-Pepper Ridge Apartments - Total Performance Management - Clearfield, UT

(1998-07 - 2025-07)

Managed daily operations of Pepper Ridge Apartments and several additional apartment communities for the same ownership, overseeing portfolios of up to 525 units, ensuring smooth and compliant property performance

• Collected rent, tracked delinquencies, and enforced lease terms including notices and evictions
• Handled tenant communications, disputes, and retention strategies
• Oversaw accounting functions including bill payment, budgeting, and financial tracking
• Supervised payroll and HR-related tasks
• Supervised maintenance and office staff, including scheduling, performance oversight, and daily operations
• Coordinated maintenance operations and verified completion of work orders
• Met with contractors, obtained bids, negotiated pricing, and supervised construction projects
• Led major renovation projects including roofing, road replacements, and interior/exterior upgrades
• Acted as primary liaison between property owners, vendors, and residents

Assistant Property Manager - Doerr Management - Clearfield, UT

(1997-06 - 1998-05)

Assist manager with leasing, rent collection, resident assistance, submit maintenance requests and follow up on progress, help with day to day running of the complex

High school diploma - West High School

High school diploma or GED - West High School (1984-08 - 1987-06)

Upper secondary education