Alex Hero

Instructional Designer

Talent

San Carlos, San MateoMember since February 23, 2023

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About

Instructional Designer with experience in eLearning doing course creation using Articulate 360, Camtasia, PowerPoint and Adobe Audition. Experienced VO and narrator. I can bring your PowerPoint slides to life.

✧ Excellent listener who can focus on the root of a problem and implement immediate strategies for resolution.

✧ Disciplined task manager who can handle a wide range of duties within deadline-driven, high-pressure settings.

✧ Comfortable in both team and independent environments; establish high standards for personal and team results.

Demonstrate an exceptional level of dedication to a company’s mission and objectives. Additionally, gained experience and skills as a Professional Actor for 12 years in the following:

✧ Complete immersion into the thoughts and feeling of others (Customer Empathy)

✧ Deep memorization of numerous lines of dialogue (Product & Customer Knowledge)

✧ Total confidence in responding to others’ communications and actions (Customer Engagement)

Experience

Skills

Experience in instructional design - developing courses and e-Learning programs - in a software engineering environment.
Ability to deliver high-quality content with attention to detail
Proficient at creating engaging learning experiences using animation and annotations, call outs and highlights
Knowledge of learning assessment and evaluation methods
Ability to work in a fast-paced environment and handling challenging situations
Ability to pivot priorities based on changing business needs
Excellent verbal and written communication skills necessary to explain complex information
Knowledge of learning assessment and evaluation methods
Proficient in MS Office programs (Outlook, Word, Excel), Google docs, Windows10, Camtasia, PowerPoint, Articulate Presenter, Adobe Audition
Conversational German
- Facilitated client SME meetings individually and in collaborative working sessions, to identify learning goals and target competencies

Professional Experience

Lam Research, Remote

Instructional Designer

12/2020-01/202023

Worked with internal teams to obtain an in-depth understanding of the subject matter, and to identify the scope of the project
Managed learning project timelines for on-time delivery and work with subject matter experts to identify learning and performance needs
Performed in-depth scoping, needs analysis, and task analysis with defined timelines and deliverables
Edited course narration scripts provided by SME’s for grammar, punctuation, and phrasing.
Recorded audio narration using Adobe Audition
Designed courses using course authoring software including Articulate Presenter, PowerPoint and Camtasia
Gathered questions and answers from SME’s and to create quizzes for each completed course using Articulate Quiz maker
Identified and resolved complex project issues (i.e. relationship issues with SME, changing business needs, content changes, and resource availability)

Midpen Media Center, Palo Alto, Ca

City Hall Video Producer/Admin Assistant

3/2015-2020

Set up and shoot high quality multimedia video live streaming productions
Covered events large events, up to 200 plus people, with broadcast quality cameras and sound equipment
Anticipated City Council needs and troubleshot urgent onsite broadcast complications
Created graphics and generate lower thirds layered on top of live broadcasts.
Managed digital archival storage of shows
Answered emails, calls, feedback for broadcast shows up to 2K people

The Stanford Park Hotel, Menlo Park, Ca

VIP Guest Service/Sales Agent

10/2013-2016

Awarded Quarterly Star Card for customer service excellence
Provided high-end 5 Star concierge front desk service to international VIP guests
Managed the immediate real time needs of a high traffic hotel reservation system using the Opera CRM program to cross sell rooms via phone/email/in person
Maintained timely communications between multiple departments including Bell Staff, Housekeeping, Reservations, Maintenance and Restaurant
Prepared room request, honor bar, transportation, and amenities reports for

incoming next day's shift

ADDITIONAL: Professional Actor, Writer, Producer, V/O Talent, 2009-Present

Completed 2-year, full-time conservatory training program. Performed theatre and on-camera roles for a wide range of media productions and live performances, including independent feature and short films, tech videos, network TV roles, theatre performances, and V/O characters. Directed stage productions, including set design and lighting.

Earned recognition from SF Gate for performance in the New Conservatory Theater’s production of The Laramie Project, Ten Years Later (role of convicted killer Russell Henderson).
Received critical rave reviews for the lead role in the SF neo noir independent film “Overwhelm The Sky” that was subsequently distributed to streaming platforms and for regional theater screenings.
Booked several back-to-back lead roles in highly sought-after technical videos and commercials for Cisco, EMC, Cadence Systems, Palo Alto Networks, Fuji, Stride Gum, and others.
Wrote and directed an original comedy that was produced by The San Francisco Theater Festival.