Alex Overstreet

Results-driven Project Management Professional (PMP) and Senior IT Specialist with over a decade of experience leading complex enterprise network installations, system conversions, and infrastructure deployments across hundreds of multi-unit service locations. Proven track record of managing full project lifecycles—from initial scope of work (SOW) development and resource planning to technical execution and stakeholder handoff. Adept at bridging the gap between high-level project planning and hands-on technical execution in network engineering, systems administration, and hardware deployment.

Field Services Specialist at Diebold Nixdorf (2025-03 – Present)

• Manage and execute field service operations specializing in Bank Automated Teller Services.
• Ensure high-availability compliance and technical resolution for critical financial infrastructure.

Information Technology Services Specialist (Tier 3) at Computer-Geeks (2023-11 – 2025-02)

• Led enterprise-level network installation projects and monthly maintenance schedules for corporate clients, managing security patches and firewall updates.
• Oversaw server management, security access control systems deployment, and provided high-tier (LV1–LV3) technical escalation support.

Senior IT Specialist & Project Lead (54 Service Locations) at Delight RG (2021-05 – 2023-10)

• Directed IT infrastructure projects, network design (LAN/WAN), and technology deployments across a 54-location regional portfolio.
• Managed cross-functional initiatives including human resource planning, direct staff management, and supply chain coordination for project equipment.
• Designed, built, and maintained multi-unit CCTV systems, POS architectures, and HME digital media systems.
• Provided Tier 1, 2, and 3 engineering support via advanced remote management software and ticketing platforms.

Regional IT Field Technician & Project Lead (95 Service Locations) at NPC International (2017-07 – 2021-05)

• Spearheaded regional technology hardware deployments, server installations, and complex data cabling infrastructure builds.
• Executed end-to-end project planning for new location construction and technology lifecycle refreshes across 95 sites.
• Coordinated B2B technical logistics, materials management, and high-volume desktop support ticketing resolutions.

IT Help Desk Specialist / Field Technician (160 Locations) at DavCo (Wendy's Corporate Franchisee) (2015-11 – 2017-07)

• Provided comprehensive remote and on-site technical support for POS operational software across a massive 160-location footprint in MD, DC, and VA.
• Supported regional project initiatives involving server installations, data runs, and network infrastructure testing.

B.S. in Information Systems Management – University of Maryland Global Campus (UMUC) (2011)

B.S. in Business Administration – University of Maryland Global Campus (UMUC) (2007)

A.A. in General Studies – Anne Arundel Community College (2006)