Strategic Support Associate at Jackson (2025-09 – Present)
Enter and verify personal identification and customer policy information in secure system and route files to correct departments.
- Enter and verify personal identification and customer policy information in Jackson's secure system, including validating updates and new policy details.
- Index files and route them to the correct departments based on the nature of each request.
Meeting and Special Event Coordinator at Devils Thumb Ranch, Resort and Spa (2025-05 – 2025-08)
Internship supporting banquet and event operations at luxury resort and spa facility.
- Assisted banquet and event staff with setup and service of luxury events ($150K+), including food and drink service, buffet maintenance, and bar stocking with a small team of 15.
- Processed and distributed event staff paperwork and contracts, shared weekly across the ranch to outline event schedules and forecast peak guest activity.
- Collaborated with Denver sales team to understand client acquisition and business development strategies.
- Cross-trained at Heck's Tavern (hotel-exclusive) and Ranch House (High-end public restaurant) to understand operational differences from banquets and events.
- Organized and maintained buffet labels for the ease of event staff and quality of guest experience.
- Entered the new catering menu into Resort Suites for the upcoming year, supporting banquet and event staff in creating accurate banquet event orders.
Strategic Support Associate on Special Assignment - Robotic Process Automation Team (RPA) at Jackson (2023-05 – 2025-05)
Worked within RPA team of 10 on process automation development and technical support.
- Worked within a scrum and an agile framework in meetings, communication and time management.
- Served as Subject Matter Expert and project Co-Lead in development of RPA flows providing troubleshooting, testing and received feedback on changes and model development.
- Provided technical support and troubleshooting for RPA flow failures through detailed log analysis.
Strategic Support Associate on Special Assignment - Business Process Engineering Team (BPE) at Jackson (2022-04 – 2023-05)
Collaborated with business units to create process models for automation candidates within BPE team of 6.
- Collaborated with business units and the RPA team to create high-level process models for automation candidates, providing a framework for RPA development.
- Led meetings to clean up and reorganize Signavio business process models, ensuring accurate documentation and backlog management.
- Gained experience with PI planning, sprints, Jira, and Confluence for tracking project progress.
- Created Technical Design and Process Design Documents to support RPA development.
Strategic Support Associate at Jackson (2021-08 – 2022-04)
Data entry, verification, and customer support for company systems and portal access.
- Completed data entry and verification of personal identification and customer policy information in the Jackson secured computer system; this also included validating changes and new policy information.
- Served as the first point of contact for incoming calls, assisting customers and directing them to the appropriate team for further support.
- Resolved issues and assisted customers to allow them to gain access to the company customer portal.
- Helped customers with account creation and set up.
Cook/Drive Through Worker at A&W (2020-06 – 2021-08)
Food preparation and customer service in fast-food environment with team of 20.
- Took orders, processed payments, and served 200+ customers during peak times while ensuring order accuracy and quality service.
- Operated grill and fryers, preparing food efficiently and maintaining strict food safety and cleanliness standards.
- Assisted with food prep, labeling, and storage to support kitchen efficiency and compliance with health regulations.
