Alexander Mathews

Passionate about pursuing a career in the Hospitality industry. Seeking a full-time job to build on both existing technical experience and experience in the banquet and event space. Brings a diverse skill set that can be effectively applied to a wide range of roles and responsibilities.

Strategic Support Associate at Jackson (2025-09 – Present)

Enter and verify personal identification and customer policy information in secure system and route files to correct departments.

• Enter and verify personal identification and customer policy information in Jackson's secure system, including validating updates and new policy details.
• Index files and route them to the correct departments based on the nature of each request.

Meeting and Special Event Coordinator at Devils Thumb Ranch, Resort and Spa (2025-05 – 2025-08)

Internship supporting banquet and event operations at luxury resort and spa facility.

• Assisted banquet and event staff with setup and service of luxury events ($150K+), including food and drink service, buffet maintenance, and bar stocking with a small team of 15.
• Processed and distributed event staff paperwork and contracts, shared weekly across the ranch to outline event schedules and forecast peak guest activity.
• Collaborated with Denver sales team to understand client acquisition and business development strategies.
• Cross-trained at Heck's Tavern (hotel-exclusive) and Ranch House (High-end public restaurant) to understand operational differences from banquets and events.
• Organized and maintained buffet labels for the ease of event staff and quality of guest experience.
• Entered the new catering menu into Resort Suites for the upcoming year, supporting banquet and event staff in creating accurate banquet event orders.

Strategic Support Associate on Special Assignment - Robotic Process Automation Team (RPA) at Jackson (2023-05 – 2025-05)

Worked within RPA team of 10 on process automation development and technical support.

• Worked within a scrum and an agile framework in meetings, communication and time management.
• Served as Subject Matter Expert and project Co-Lead in development of RPA flows providing troubleshooting, testing and received feedback on changes and model development.
• Provided technical support and troubleshooting for RPA flow failures through detailed log analysis.

Strategic Support Associate on Special Assignment - Business Process Engineering Team (BPE) at Jackson (2022-04 – 2023-05)

Collaborated with business units to create process models for automation candidates within BPE team of 6.

• Collaborated with business units and the RPA team to create high-level process models for automation candidates, providing a framework for RPA development.
• Led meetings to clean up and reorganize Signavio business process models, ensuring accurate documentation and backlog management.
• Gained experience with PI planning, sprints, Jira, and Confluence for tracking project progress.
• Created Technical Design and Process Design Documents to support RPA development.

Strategic Support Associate at Jackson (2021-08 – 2022-04)

Data entry, verification, and customer support for company systems and portal access.

• Completed data entry and verification of personal identification and customer policy information in the Jackson secured computer system; this also included validating changes and new policy information.
• Served as the first point of contact for incoming calls, assisting customers and directing them to the appropriate team for further support.
• Resolved issues and assisted customers to allow them to gain access to the company customer portal.
• Helped customers with account creation and set up.

Cook/Drive Through Worker at A&W (2020-06 – 2021-08)

Food preparation and customer service in fast-food environment with team of 20.

• Took orders, processed payments, and served 200+ customers during peak times while ensuring order accuracy and quality service.
• Operated grill and fryers, preparing food efficiently and maintaining strict food safety and cleanliness standards.
• Assisted with food prep, labeling, and storage to support kitchen efficiency and compliance with health regulations.

Bachelor's in Hospitality Business Management – Michigan State University, The School of Hospitality Business (2021-08 – 2026-05)

Minor in Entrepreneurship – Michigan State University, The School of Hospitality Business (2021-08 – 2026-05)

High School Diploma – Mason High School (2017-08 – 2021-05)