El

I have 5+ years of service-based interpersonal communication.

Customer Advocate at Safelite Autoglass (2025-09 – Present)

Manage daily store operations via the front desk. This includes making 80+ phone calls a day, providing customer quotes, answering questions, and managing the store schedules. As well, I guide customers through insurance claims and order parts for each vehicle we service.

• Manage daily store operations via the front desk
• Make 80+ phone calls a day
• Provide customer quotes and answer questions
• Manage store schedules
• Guide customers through insurance claims
• Order parts for vehicles serviced

Shift Supervisor at Starbucks (2022-09 – Present)

Oversees daily operations like guiding baristas through customer service satisfaction and assigning barista placement and tasks. Kept up a positive environment and team productivity. Coached baristas on maintaining standards and navigated in-store conflicts.

• Oversee daily operations
• Guide baristas through customer service satisfaction
• Assign barista placement and tasks
• Maintain positive environment and team productivity
• Coach baristas on maintaining standards
• Navigate in-store conflicts

Shift Leader at Dairy Queen (2021-03 – 2022-09)

Managed daily operations in a fast-paced work environment. Assisted coworkers in navigating difficult situations and following through with positive customer service. Managed the floor and mediated difficult customer interactions.

• Manage daily operations in fast-paced environment
• Assist coworkers in navigating difficult situations
• Follow through with positive customer service
• Manage the floor
• Mediate difficult customer interactions

Bachelors of Science in Communications – Arizona State University (2024-08 – 2027-05)

Associates Degree in General Studies of Liberal Arts – Vincennes University (2021-06 – 2024-06)

High School Diploma – Ben Davis University High School (2021-06 – 2024-06)