Alexander Ricketts

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Hardworking

Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Competent

Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.

Swing Driver at Fedex Express (2023-09 – Present)

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.

Delivery Driver at Amazon (2018-01 – 2023-09)

• Completed on-time deliveries by choosing best and most efficient routes
• Operated vehicle safely in highly congested areas with no traffic violations
• Completed rush deliveries on tight timetables to satisfy customer needs
• Delivered packages to customer doorsteps and business offices
• Communicated customer complaints, requests and feedback to company management for swift resolution
• Contacted customers prior to delivery to confirm and coordinate delivery times
• Fostered positive working relationships with regular customers.

Tech Support at Asurion Insurance Services (2020-06 – 2021-03)

• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Configured hardware, devices and software to set up work stations for employees
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Served as liaison between customers and tech support teams when needed.

Call Center Representative/Claims Representative at Anthem Blue Cross Blue Shield (2018-11 – 2020-06)

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
• Educated customers on company systems, form completion and access to services
• Answered average of 1 to 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Collections Representative at AT&T (2016-03 – 2018-05)

• Negotiated to collect balance in full
• Processed payments and contracts on accounts
• Counseled debtors on payment options and arranged installment agreements
• Resolved challenging situations with friendly but firm strategies
• Reviewed collection reports to determine status of collections and amounts of outstanding balances
• Used probing techniques to determine debtors' reasons for delinquency.

Merchandiser Specialist at Coca Cola Bottling Co Consolidated (2015-05 – 2016-05)

• Removed damaged, out-of-code, not-in-set and discontinued items from displays
• Inspected merchandise for quality and arranged proper display location on floor
• Updated pricing and signage to complete product displays and educate customers
• Answered customer questions regarding store merchandise, department information and pricing
• Monitored inventory levels and kept adequate stock in product displays on sales floor
• Verified products appeared at correct locations in proper quantities
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Arranged consistent shelves, bins, and racks at locations by following established planograms.

Accounts Payable Clerk at Atozclean (2012-08 – 2015-05)

• Prepared vendor invoices and processed incoming payments
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
• Maintained good working relationships with vendors and resolved disputes
• Reviewed vendor invoices for appropriate documentation and validity prior to payment
• Investigated daily variances and corrected errors to resolve discrepancies.

High School Diploma – Vol State Adult Ed (2015-05)