Swing Driver at Fedex Express (2023-09 – Present)
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Delivery Driver at Amazon (2018-01 – 2023-09)
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered packages to customer doorsteps and business offices
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Fostered positive working relationships with regular customers.
Tech Support at Asurion Insurance Services (2020-06 – 2021-03)
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured hardware, devices and software to set up work stations for employees
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Served as liaison between customers and tech support teams when needed.
Call Center Representative/Claims Representative at Anthem Blue Cross Blue Shield (2018-11 – 2020-06)
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services
- Answered average of 1 to 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Collections Representative at AT&T (2016-03 – 2018-05)
- Negotiated to collect balance in full
- Processed payments and contracts on accounts
- Counseled debtors on payment options and arranged installment agreements
- Resolved challenging situations with friendly but firm strategies
- Reviewed collection reports to determine status of collections and amounts of outstanding balances
- Used probing techniques to determine debtors' reasons for delinquency.
Merchandiser Specialist at Coca Cola Bottling Co Consolidated (2015-05 – 2016-05)
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Inspected merchandise for quality and arranged proper display location on floor
- Updated pricing and signage to complete product displays and educate customers
- Answered customer questions regarding store merchandise, department information and pricing
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Verified products appeared at correct locations in proper quantities
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Arranged consistent shelves, bins, and racks at locations by following established planograms.
Accounts Payable Clerk at Atozclean (2012-08 – 2015-05)
- Prepared vendor invoices and processed incoming payments
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Maintained good working relationships with vendors and resolved disputes
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Investigated daily variances and corrected errors to resolve discrepancies.
