Alexandrea Priddy

Sales and customer service professional with progressive leadership experience in retail and airport environments. Skilled in driving sales, coaching teams, resolving customer concerns, maintaining operational standards, and analyzing performance to achieve goals. Currently serving as a Sales Lead with WHSmith North America's InMotion group at DFW Airport.

Sales Lead - WHSmith North America – InMotion - DFW Airport, TX

(2025-01)

• Lead day-to-day sales floor operations in a high-volume airport retail environment while delivering strong customer service.
• Coach and support team members in sales techniques, customer engagement, product knowledge, and performance expectations.
• Monitor sales performance and operational needs to help the team meet daily and ongoing business goals.
• Assist with inventory, merchandising, replenishment, and maintaining a clean, organized, customer-ready sales environment.
• Handle customer questions and escalated concerns professionally while supporting a positive guest experience.
• Collaborate with management and team members to maintain efficient operations and consistent service standards.

Sales Supervisor - Harbor Freight Tools USA - Greenwood, IN

(2022-03 - 2024-08)

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and improved efficiency to maintain productivity targets.
• Achieved sales targets through regular monitoring of team performance and adjusting sales strategies.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Checked store merchandise regularly for proper display and replenishment.
• Coached and trained employees on sales methods, difficult customer situations, and daily operations.
• Analyzed sales data to set quotas and identify potential areas for growth.
• Mentored sales team members in effective selling techniques and exceptional customer service.
• Collaborated with other departments to ensure seamless communication and smooth workflow.

Project Team Associate - Walmart - Indianapolis, IN

(2020-10 - 2022-03)

• Maintained clean, organized, and safe work areas to promote efficiency and team safety.
• Completed project assignments quickly and accurately while maintaining a productive approach to daily tasks.
• Partnered with team members to identify and resolve problems efficiently.
• Learned required tasks quickly and adapted to changing project needs.

Phlebotomist - BioLife Plasma Services - Indianapolis, IN

(2019-01 - 2020-10)

• Enhanced patient experience through compassionate care and clear communication during blood draw procedures.
• Labeled and tracked specimens accurately while following established handling and storage procedures.
• Maintained sanitation and infection-control standards for equipment and work areas.
• Performed venipuncture and capillary puncture techniques while prioritizing patient comfort and safety.
• Worked effectively in high-pressure situations while maintaining professionalism and accuracy.
• Built positive working relationships with patients, staff, and clinical personnel.

High School Diploma - Lima Shawnee High School (2016-06)