Kenethion Derrick
Customer service and team leadership professional
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About
Customer service and team leadership professional with experience in debt collections, account management, and production operations. Skilled in communication, training, problem-solving, and building positive customer relationships. Recognized for achieving performance goals while maintaining confidentiality and delivering compassionate service.
Experience
Team Lead - Teleperformance - Fort Worth, TX
(2023-04 - 2025-04)
- Led remote teams, collaborated effectively, and consistently met performance goals.
Account Manager - PRA Group - Fort Worth, TX
(2021-08 - 2023-02)
- Handled debt settlement negotiations, processed payments, and documented accounts.
Production Lead - HelloFresh - Grand Prairie, TX
(2017-06 - 2021-07)
- Trained employees, monitored production goals, and supported daily operations.
Call Center Representative - Target - North Richland Hills, TX
(2016 - 2017)
- Assisted customers through phone and chat support.
Cashier - Target
(2014 - 2015)
- Provided excellent customer service and supported team sales goals.
Education
High School or Equivalent - Masters Learning Institute (2017)
