Customer Service Representative
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Results-driven professional with over 30 years of customer service experience. Seeking a challenging role to leverage my diverse skill set and demonstrate effective coping strategies in interactions with customers, staff, and faculty. Committed to enhancing operational efficiency and fostering a collaborative environment.
Seasonal Retail At Your Service Associate (12/2025 – 01/2026)
Macy's, Pembroke Pines, FL
11605 Pines Blvd, Pembroke Pines, FL 33026
● Actively li stened to the customers needs in order to cater and personalize their shopping experience.
● Understood and communicated effectively with customers, co-workers, and supervisors.
● Adhered to employment policies and safety rules and procedures.
● Restocked and monitored inventory, making sure all jewelry showcases were locked and secured.
● Assisted at the end of day reorganizing merchandise, returning keys, and closing registers.
GI Technician (5/2025 – 11/2025)
United Surgical Partners International, Fort Lauderdale, FL
4485 N State Road 7, Lauderdale Lakes, Florida 33319
● Prepared endoscopy rooms and equipment, ensuring compliance with safety and cleanliness standards.
● Reprocessed and stored endoscopes according to policy and manufacturer instructions.
● Assisted medical staff during procedures by providing necessary supplies and positioning support.
● Maintained comprehensive documentation of biological monitoring tests and equipment parameters.
● Floated to other departments to help with other tasks such as clerical, patient care, and customer service (PREOP, PACU and Medical Records).
● Maintained patient privacy and safety standards.
Test Administrator (10/2024 – 05/2025)
Pearson Vue, Hollywood, FL
3475 Sheridan St in Hollywood, Florida 33021. 954-408-9057
● Conducted thorough check-ins and identification verifications, enhancing security and candidate trust.
● Collaborated with internal teams to resolve technical issues promptly, minimizing disruptions during exams.
● Maintained a clean and organized testing space.
Surgical Technologist Level II (11/2016 – 11/2023)
Memorial Hospital West, Pembroke Pines, FL
703 N Flamingo Rd, Pembroke Pines, FL 33028 (954) 436-5000
● Efficiently set up and maintained sterile environments for various surgical procedures, ensuring optimal conditions for patient safety and promptly reporting any discrepancies to the surgical team.
● Gathered and maintained supplies for all surgical procedures (ENT, GYN, Urology, Neuro, L&D, Plastics, Podiatry, Ortho, Vascular, advanced laparoscopic and Robotic Surgery).
● Scheduled cases for the Surgeons by the use of Epic and activated the on call team for emergent cases overnight.
● Maintained patient privacy and safety standards.
Surgical Technologist Level II (10/2014 – 9/2016)
Memorial Regional Hospital South, Hollywood, Florida
3600 Washington St, Hollywood, FL 33021
● Efficiently set up and maintained sterile environments for various surgical procedures, ensuring optimal conditions for patient safety.
● Assisted in the proper positioning and prepping of the patient before and after all procedures.
● Gathered and maintained supplies for all surgical procedures (ENT, GYN, Plastics, Podiatry and Ortho).
● Maintained patient privacy and safety standards.
GI Technician (2/2014 – 9/2016)
Memorial Regional Hospital South, Hollywood, Florida
3600 Washington St, Hollywood, FL 33021 954-518-5635
BCramer@mhs.net
● Prepared endoscopy rooms and equipment, ensuring compliance with safety and cleanliness standards.
● Assisted medical staff during procedures by providing necessary supplies and positioning support.
● Reprocessed and stored endoscopes according to policy and manufacturer instructions.
● Maintained comprehensive documentation of biological monitoring tests and equipment parameters.
● Maintained patient privacy and safety standards.
Sterile Processing Technician (10/2013 – 10/2014)
Memorial Regional Hospital South, Hollywood, Florida
3600 Washington St, Hollywood, FL 33021
● Executed decontamination, assembly, and sterilization of surgical instruments and endoscopes, while ensuring the adherence to strict protocols.
● Trained colleagues on proper endoscope care and maintenance.
● Maintained comprehensive documentation of biological monitoring tests and equipment parameters.
● Collaborated with the scheduling department to ensure the availability of instrumentation and implants for all scheduled procedures.
● Maintained patient privacy and safety standards.
Surgical Technology (12/2011 – 12/2012)
Concorde Career Institute, Miramar, Florida
Completed 500 hours of clinical rotations in General, Pediatric, OB/GYN, L&D, Plastics, Urology, ENT, Neuro, Ortho, Ophthalmic, and Podiatry
Trainging ocations: Coral Gables Hospital, Broward General Hospital and Coral Springs Hospital
Business Administration Diploma (9/1990 – 6/1993)
Harry Van Arsdale, H.S., Brooklyn, NY
Co-op rotation working at Savings Bank Life Insurance Co.
