Alexus Johnson

Human Services student (3.29 GPA) with 10+ years across crisis de-escalation, case intake, and high-volume customer service. Proven in confidential data handling, active listening, and multi-platform operations.

Plant Operator - Kellogg Company - Memphis Plant, Memphis, TN

(2024-04)

• Manage high-volume multi-line phone systems, routing calls and logging data with speed and accuracy
• Apply active listening to assess caller needs and connect them to appropriate departments efficiently
• Process sensitive operational reports across multiple software platforms while maintaining strict confidentiality

Security Officer / Specialist - Various Employers - Memphis, TN

(2019)

• De-escalate conflicts in high-stress environments, maintaining safety and calm across diverse populations
• Produce detailed incident reports and daily activity logs ensuring accuracy and regulatory compliance
• Monitor premises and flag safety concerns using sharp observational and critical-thinking skills

Assistant Manager - MAPCO Express - Memphis, TN

(2018 - 2018)

• Supervised store operations, resolved customer complaints, and coached staff to meet service standards
• Managed daily financial reporting, inventory tracking, and data entry across company software systems
• Drove team accountability and operational efficiency in a fast-paced, high-volume retail environment

Customer Service Specialist / Team Member - Retail and Hospitality (The Village Germantown, Kroger, City Gear, Madrag, McDonald's, Wendy's) - Memphis, TN

(2015 - 2021)

• Delivered consistent, high-quality customer service across 6+ retail and hospitality roles from 2015–2021

Bachelor of Science - Human Services - Walden University (2027)

High School Diploma - Overton High School (2015)