Robert Cyphers
Leader in Customer Service
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About
Proactive leader with demonstrated success in the Account Management specifically in the contract security industry. Skilled in scheduling, payroll & team building & providing high level of customer service. I promote teams to think outside the box to achieve their goals while building relationships with clients and employees.
Experience
02/01/2019 - Current
Account SECURITY Manager, Allied Universal
Account management for multiple high-profile contracts such as Tesla and Highmark Health with hours per week ranging from 6,000 HPW – 12,000 HPW. Conducted risk and security operational assessments for company and clients. Daily initiation to grasp client needs and concerns. Participated in client meetings with Sr. Levels of leadership. Collaborated with local law enforcement and client teams on Security and Safety program enhancements. Mentored and coached large number of security personnel to reach operational goals, organized activities to boost morale. Coached and mentored employees to achieve individual professional goals.08/01/2018 – 02/01/2019
SECUIRTY Supervisor, U.S Security ASSOCIATES
Site Supervisor for contract security services provider for Tesla Gigafactory #1 in Sparks, NV. Scheduling, payroll, compliance, technical support, process management, training, client focused services and support. Supervised contracted security services, 6,000 HPW. Developed and led security and safety programs for company and client. Led team efforts in employee transfers during company merger/buyout. Risk and security assessments completed monthly with client based on ongoing construction of factory and operational safety needs.06/01/2017 – 08/01/2018
- NATIONAL LOGISTICS COORDINATOR, SIERRA MEAT AND SEAFOOD
02/01/2016 – 05/01/2017
SECURITY SUPERVISOR, RENOWN HEALTH
Lead team of security and safety professionals in a clinical environment. Led frontline safety operations, written correspondence, research functions and provide high level customer services to company and the Reno community. Developed team of professionals in security operations, emergency response, crisis management, physical security, incident management, and investigation.
06/01/2015 – 01/01/2016
SECURITY DIRECTOR, UNIVERSAL PROTECTION SERVICES
Managed entire day to day security and safety operations for Queen of the Valley Hospital in Napa, CA. Employee interaction, planning and scheduling all state and company compliance deliverables of Security department. Hire, train, develop and manage subordinate staff. Coordinate with all life safety vendors and general contractors to ensure that all security equipment is functioning normally. Primary focus was always servicing employees and resolving issues to ensure 100% client satisfaction.
Conducted
Security and Risk audit of property, implemented layout of alarm monitoring systems for site. Oversaw overall payroll and billing for all Security services provided.
12/01/2010 – 06/01/2015
SECURITY SUPERVISOR, SECURITAS USA
Lead team of security and safety professionals in a clinical environment at multiple Kaiser Permanente Health locations. Led frontline safety operations, written correspondence, research functions and provide high level customer services to company, client, and community. Supervised team of professionals in security operations, emergency response, crisis management, physical security, incident management, and investigation.
