Alfonso Way Jr

10+ years of federal IT and enterprise operations experience supporting ICAM, PIV, identity and access management, software asset management, service desk, and program workstreams.

Experience with CyberArk Password Vaults/PAM, PowerShell scripting, and PKI certificate management in collaboration with PIV Engineering teams. Experienced supporting certificate-related operational activities, troubleshooting access and identity issues, producing technical documentation and reports, and coordinating solutions across technical teams and government stakeholders. Strong analytical, communication, problem-solving, documentation, and process-improvement skills.

Software Asset Manager - Department of Justice (DOJ) - Washington, DC

(2025-05)

• Manage and support enterprise software assets across the DOJ environment, including software inventory, licensing, deployment, compliance, and lifecycle activities.
• Leverage BigFix for enterprise endpoint discovery, software inventory, patching, remediation, and configuration management across managed systems.
• Utilize CrowdStrike endpoint security tooling to support endpoint visibility, software/security posture analysis, incident investigation, and remediation activities.
• Apply CSS and enterprise endpoint-management capabilities to identify, track, and troubleshoot software and workstation-related issues across the environment.
• Analyze software and endpoint data to identify unauthorized, outdated, vulnerable, or non-compliant applications and support remediation efforts.
• Coordinate software installation, removal, upgrades, and lifecycle activities while maintaining accurate asset and configuration information.
• Work across endpoint, cybersecurity, infrastructure, and service-management functions to resolve software and workstation issues and improve asset visibility.
• Use enterprise management and reporting tools to research software deployments, validate endpoint data, identify trends, and provide actionable information to government stakeholders.
• Support software asset management processes involving application discovery, license tracking, compliance, standardization, and technology lifecycle management.
• Leverage experience with BigFix, CrowdStrike, CSS, ServiceNow, PowerShell, Active Directory, and enterprise endpoint-management technologies to investigate and resolve complex software and endpoint issues.

O&M; Lead / Tier III Deskside Engineer - Consumer Financial Protection Bureau (CFPB) - Washington, DC

(2023-03 - 2025-03)

Through Deloitte contractor transition support, served as an O&M; Lead supporting federal ICAM program operations and multiple technical workstreams, coordinating priorities among technical teams, Project Managers, and government stakeholders.

• Worked with CyberArk Password Vaults/PAM to support privileged-access operations and identity/access management activities within the federal ICAM environment.
• Performed PowerShell scripting to support administrative, operational, and workflow activities, improving consistency and reducing manual effort.
• Worked closely with the PIV Engineering Team on PKI certificate management and PIV-related certificate activities, coordinating technical issues and supporting reliable certificate operations.
• Supported ePMO-level program reporting by consolidating operational data from SailPoint IdentityIQ, Jira, Okta, and ServiceNow dashboards into custom reports developed for government stakeholders.
• Analyzed data across multiple enterprise platforms to identify trends, issues, status, dependencies, and operational impacts, translating technical information into clear program-level reporting and actionable recommendations.
• Collaborated with Project Managers and government stakeholders to maintain high-quality operational documentation, SOPs, task plans, mission model canvases, status information, and change-management lifecycle compliance under ITIL frameworks.
• Managed frequently changing and competing priorities across onboarding, transfers, offboarding, access management, incident resolution, system integration, and operational support while maintaining service continuity.
• Evaluated business needs and provided end-to-end technical solutions involving SailPoint IdentityIQ, CyberArk PAM, Radiant Logic, Okta, Azure AD, Entrust, HR Connect, SASE/SSE, Zero-Trust, MS Intune, and PIV systems.
• Communicated effectively with technical and non-technical stakeholders, explaining complex ICAM, PKI/PIV, privileged-access, and operational issues and coordinating problem resolution across multiple workstreams.
• Identified opportunities for workflow re-engineering, automation, and system integration to improve operational efficiency, reporting, and service delivery.

Senior OBIM Analyst / Deskside Engineer - Administration Office of the US Courts (AOUSC) - Washington, DC

(2018-06 - 2023-03)

Through the GDIT BPA, served as a senior analyst supporting federal IT operations and trained 40 End User Support, Deskside, IMAC, and VIP personnel across FERC, DHS OBIM, and USAOC environments.

• Coordinated real-time technical bridge calls during after-hours biometric system outages, aligning incident response across 26 federal agencies, maintaining program/incident documentation, tracking competing priorities, and facilitating executive approvals for Emergency Break Fixes (EBFs).
• Disseminated Problem Management communications for outages and system maintenance to executive and regional stakeholders, translating technical information into clear operational updates.
• Produced and maintained incident, operational, and knowledge documentation to support consistent execution, stakeholder communication, and smooth technical handoffs.
• Earned GDIT Spot Award for implementing a new ITIL Federal Employee IT Orientation Program, demonstrating program coordination, process improvement, documentation, and stakeholder communication.

Windows Migration Team Lead / Deskside Engineer - Environmental Protection Agency (EPA) - Washington, DC

(2014-01 - 2018-06)

Through ECS Federal, led Windows migration projects and system upgrades, coordinating technical activities, changing priorities, end-user communications, operational readiness, and reporting for leadership.

• Generated management reports and maintained project/operational documentation supporting readiness, compliance, status tracking, and decision-making.
• Owned, tracked, and resolved IT incidents and service requests, maintaining accurate records and complete documentation while escalating complex issues to Tier 2/3 teams for efficient handoffs.
• Managed user accounts, Active Directory permissions, and PIV/smart card setups while maintaining operational, knowledge-management, and SOP documentation for IT support teams.
• Provided Tier 1 and remote support across multiple EPA locations, balancing competing requests and resolving hardware, software, Office 365, VPN, VoIP, and Thin Client issues in alignment with Service Level Objectives.

Bachelor of Arts & Sciences Degree - Communication & Mass Media - Virginia Tech