Ali Forghani

Motivated and compassionate professional with extensive experience in customer service, retail sales, and vocational support services. Demonstrated ability to build meaningful relationships, provide individualized support, and maintain professionalism in fast-paced environments. Strong communication, problem-solving, and organizational skills with a proven track record of helping customers and clients achieve positive outcomes.

Recognized for reliability, adaptability, and a commitment to delivering exceptional service.

Job Coach - INTEGRATED RESOURCES INSTITUTE (IRI)

(2024-11)

Supervisor: Justin McGillivary, Phone: (949) 919-1914

• Provide individualized vocational coaching and employment support to adults with developmental and intellectual disabilities in community and workplace settings.
• Assist clients in developing workplace skills, professional communication, time management, and job retention strategies.
• Conduct on-site job training and support clients in successfully performing assigned job duties.
• Collaborate with employers, family members, and interdisciplinary support teams to ensure client success and workplace integration.
• Monitor and document client progress, performance goals, and employment outcomes in accordance with organizational and regulatory standards.
• Identify and address workplace challenges while promoting client independence and self-advocacy.
• Ensure client safety and well-being while maintaining a supportive and inclusive environment.
• Maintain accurate case documentation, progress notes, and reports in compliance with agency requirements.
• Foster positive relationships with employers and community partners to support long-term employment success for clients.
• Uphold strict confidentiality and adhere to all company policies, ethical standards, and applicable regulations.

Cashier / Vitamin Sales Clerk - Sprouts Farmers Market - 22401 Old Canal Road, Yorba Linda, CA

(2021-04 - 2024-10)

Supervisor: Joey Beam, Phone: (714) 758-2884

• Delivered exceptional customer service while assisting a diverse customer base in a high-volume retail environment.
• Processed cash, credit, debit, and electronic transactions accurately and efficiently while maintaining excellent cash-handling practices.
• Assisted customers with selecting vitamins, supplements, and wellness products by providing knowledgeable product recommendations and information.
• Maintained a thorough understanding of department inventory, product features, and current promotions.
• Restocked merchandise, organized displays, and ensured product presentation met company standards.
• Assisted with inventory management, stock rotation, and product replenishment to maintain department readiness.
• Resolved customer concerns and inquiries professionally while ensuring a positive shopping experience.
• Collaborated with team members across departments to support store operations and customer satisfaction goals.
• Consistently demonstrated professionalism, dependability, and attention to detail while working in a fast-paced environment.
• Adhered to company policies regarding safety, sanitation, and operational procedures.

Santiago Canyon College