Cynthia Ibarra

Resourceful, bilingual customer service and operations teammate with call-center, clinic admin, and warehouse experience. Brings calm under pressure, fast learning, and a helpful attitude. Looking to contribute to a team that values reliability, accuracy, and great service.

Customer Experience Performance Coach (RBC) at Alorica (2023 – Present)

• Handled high-volume inbound calls; resolved billing/account issues and documented cleanly in CRM.
• Promoted to Quality Control: monitored calls, ran calibrations, and delivered feedback to lift QA & reduce repeats.
• Advanced to Training Coach: led side-bys/huddles, coached new hires, and built quick-reference guides.
• Stepped up as RBC (Coach): owned pod metrics AHT/QA/Adherence/CSAT), tracked trends, and coached 1:1.

Sr. Learning Ambassador / Sort Associate at Amazon (TUS5) (2021 – 2022)

• Kept pace and accuracy scanning, organizing, and sorting packages in a high-volume sort center.
• Trained and supported new hires on scanners, safety, and station procedures as a Learning Ambassador.
• Stepped into different stations as needed to hit shift goals and maintain flow.

Administrative Assistant at Health and Rehab center (2021 – 2022)

• General admin help:paperwork,phone calls, scheduling, and appointment reminders.
• Handled patient check-in, file maintenance, and accurate date entry.
• Scheduled appointments and coordinated transportation so patients arrived on time.
• Supported clinicians with clerical tasks while protecting patients confidentiality.
• Certification: Electric Health Record Specialist.

High School Diploma – Amphitheater High School (2016-08 – 2020-05)