Alirida Baidoun

I am eager to pursue a career in customer service as it aligns perfectly with my passion for helping people and providing exceptional support. I possess strong communication skills, a patient demeanor, and the ability to empathize with customers' needs and concerns. I'm excited about the opportunity to make a positive impact on customer experiences, resolve issues efficiently, and contribute to a company's success in delivering top-notch service.

I am confident in my ability to adapt to diverse situations, and I'm dedicated to ensuring customer satisfaction at every interaction.

• Dispensed prescriptions accurately and provided thorough counseling to patients on proper usage, side effects, and potential drug interactions.
• Implemented medication synchronization programs which increased 30% of patient adherence.
• Conducted immunization clinics during the COVID-19 pandemic which resulted in the vaccination of over 1000 patients.
• Collaborated with healthcare providers to offer patient-specific recommendations leading to improved patient outcomes and a decrease of over 80% in price.
• Handled an average of 1400 scripts per week, overseeing inventory control, ordering, and ensuring compliance with regulatory guidelines.
• Remotely verified prescriptions through virtual verification for over 10 pharmacies.
• Lead a team of pharmacy technicians, providing guidance, training, and fostering a positive work environment.
• Completed comprehensive medication reviews, identified drug therapy issues, and collaborated with prescribers to optimize patient care.
• Conducted health screenings at Project Health events to enhance medication adherence and overall wellness.
• Acted as a point of contact for insurance-related inquiries, resolving issues and ensuring seamless reimbursement.
• Assigned pharmacy team members specific roles which resulted in over 90% workflow efficiency and almost 100% patient satisfaction.

I have graduated from Wayne state university with a doctor of pharmacy