Alisa Parrott

To seek an entry level position utilizing my education and experience working in a non-profit organization.

Patient Account Rep II/EDI Task Team - Covenant Health Corporate - 1420 CenterPoint Dr, Knoxville, TN

(2023-01)

• Research hospital claims that have been rejected by the insurance payer
• Correct rejected claims from insurance and rebill claims for payment
• Responsible for writing training manual for billing department and adding updates
• Collaborating with EDI task team to brainstorm and fix recurrent issues
• Maintain billing requests from other departments within corporate office
• Follow state and federal laws applying to medical billing and patient privacy
• Engage in employee training and up to date policy changes
• Assist management team with problem solving EDI issues and daily tasks

Office Assistant/ Accounts Payable Clerk - Tow Pro - 623 Simmoms Road, Knoxville, TN

(2022-01 - 2023-12)

• Reconcile cash, check and credit card payments for both Knoxville locations
• Reconcile credit card payments for Nashville locations
• Confirm billing for company accounts and send receipts daily
• Request purchase order numbers for corresponding business accounts
• Process payments for company accounts
• Submit payments on companies' payment processing systems
• Manage driver compliance logs
• Enter, confirm and log all transport invoices
• Collect customer payments by phone when necessary

Legal Operations Lead - Disability Advantage Group - 410 N Cedar Bluff Road, Knoxville, TN

(2017-01 - 2022-12)

• Scheduling hearings for multiple disability attorneys
• Preparing and processing travel reimbursements for attorneys
• Finalizing case prep for all company hearings
• Reviewing cases for quality and contact
• Handling escalated client issues
• Scheduling transportation when needed
• Monitoring post hearing follow up
• Floating in case manager tasks as needed
• Requesting and submitting medical records for clients
• Coaching case managers
• Other various tasks as assigned

Business and Operations Manager - Old Navy - 125 Hamilton Crossing, Alcoa, TN

(2013-01 - 2017-12)

• Oversee the execution of company standard operating procedures
• Drive awareness and support execution of store compliance audit
• Hire, train, and recruit new employees
• Schedule writing for 85+ employees
• Submit payroll adjustments and processing
• Responsible for all new hire orientation paperwork including W4 and I9
• Create training schedule for new employees including managers and leaders
• Opening and closing procedures
• Expense management of store appreciation card
• Organize and lead community impact projects

Associates of Applied Science - Business Administration (2012-05)

Certificate - Supervision